Job Description
- Answer telephone in 3 rings in a clear and friendly voice.
- Run weekly period statement
- Run monthly Detailed 739 Commission report.
- Check and balance period statement to Commission Report.
- Check Bank statement daily for monies received from clients who pay via EFT.
- Receipt monies to correct client account.
- Allocate payment to correct invoices as per remittance advice received from client.
- Run journals daily.
- Acknowledge receipt of e-mailed queries / complaints within 1 business day.
- Ensure timeous resolution of queries so as to ensure prompt payment.
- Ensure that all commission received by various operators are distributed to Independant Travel Consultants (ITC's).
- Check daily list of cash tickets issued by ticketing to ensure that tickets are paid for.
- Phone clients to collect money.
- Ensure Team Leader/operations Manager is kept up to date with any queries / complaints that may impact on receiving timeous payment.
- Follow-up with Ticketing and BSP regarding any outstanding Refunds payable to ITC’s.
- Ensure that the Team Leader receives a consolidated age analysis with comments by due date as stipulated by the Team Leader.
- Reconciling of Company Credit Card Statements.
- General administration including filing of all relevant debtors’ documentation.
- Assist where needed within the department.
Required Qualifications
Qualification:
- Outgoing and approachable with excellent customer service skills.
- Excellent verbal and written communication skills.
- Knowledge of credit control and debt collection.
- Computer literate.
- Attention to detail.
- Ability to excel under pressure.
- Excellent organisational skills.
- Team player Key Measures.
- 360 degree Performance Appraisals with manager, clients and colleagues.
- Debtors statements to be sent to clients by 5th of every month.
- Query resolution within 24 hours.
- Debtors age analysis.
Location
Western Cape
Cape Town CBD
General Details
http://clubtravel.external.erecruit.co.za
Application details
Wardah Smith
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