Travelinfo

Assist clients telephonically or via email
Acknowledge all online queries within 1 hour
Ascertain client’s needs and advise suitable products and services.
Prepare and process quotes within the same day, alternatively make contact with the client to advise on progress of booking the same day.
Follow up on all quotes within 48 hours.
Liaise where necessary with tour operators and other key partners such as hotels and airlines regarding bookings and schedules.
Advise clients regarding passports, visas, foreign exchange, travel insurance, car parking, car hire, transfers, accommodation and excursions.
Process clients booking including pre-seating, meals and any special requirements.
Ensure that the client has been informed of the conditions of travel, in writing, before payment is accepted.
Create and update client’s booking file including client’s contact details and full details of fare quoted and services offered.
Inform clients of Flightsite’s Terms & Conditions as well as those of the suppliers.
Ensure all necessary documentation is issued within allocated time.
Make certain the conditions of travel are clearly stated on the itinerary.
Assist with changes to travel arrangements and bookings where necessary.
Manage and control own queues.

Qualification:

• Minimum 2 years leisure consulting experience

• Strong geography, destination and product knowledge

• GDS proficient (preferably on Amadeus)

• Sales focused with experience of working in a target driven environment

• Own transportation and driver's license

• Outgoing and approachable with excellent customer service skills

• Excellent verbal and written communication skills

• Passionate about travel and people

• Computer literate with MS Office

• Attention to detail

• Ability to excel under pressure

• Excellent organisational skills

• Team player

Western Cape

Tygervalley

http://clubtravel.external.erecruit.co.za

Wardah Smith

Club Travel