• Assist clients either via email or telephonically
• Acknowledge all online queries within 1 hour
• Ascertain client’s needs and advise suitable products and services.
• Prepare and process quotes within the same day, alternatively make contact with the client to advise on progress of booking the same day.
• Follow up on all quotes within 48 hours.
• Liaise where necessary with product developers and other key partners such as hotels and airlines regarding bookings and schedules.
• Advise clients regarding passports, travel insurance, car hire, transfers, accommodation and excursions.
• Process clients booking including pre-seating, meals and any special requirements.
• Ensure that the client has been informed of the conditions of travel, in writing, before payment is accepted. • Inform clients of Terms & Conditions as well as those of the suppliers.
• Ensure all necessary documentation is issued within allocated time.
• Make certain the conditions of travel are clearly stated on the itinerary.
• Assist with changes to travel arrangements and bookings where necessary.
• Manage and control own queues.
Qualification:
• Minimum 3 years leisure consulting experience
• Strong geography, destination and product knowledge
• Excellent knowledge of fares and ticketing
• GDS proficient (preferably on Amadeus)
• Sales focused with experience of working in a target driven environment
• Own transportation and driver's license
• Outgoing and approachable with excellent customer service skills
• Excellent verbal and written communication skills
• Passionate about travel and people
• Computer literate with MS Office
• Attention to detail
• Ability to excel under pressure
• Excellent organisational skills
• Team player
Western Cape
Tygervalley
http://clubtravel.external.erecruit.co.za
Wardah Smith