An outgoing person that enjoys working within a team. Able to handle pressure as this is a demanding In-House environment.
Ability to handle pressure and volume
Offering a consistent extra mile service while adhering to the SOP and SLA
Client retention
Value add, VIP, service offering, over and above senior consultant responsibilities
A client centric mentality, with consistent extra mile service
Ability to build relationships with TTS clients with both their leisure & corporate travel
Adhere to TTS /client turnaround times
Additional services to that of regular consultants in that the following value adds are also offered to the VIP clients:
Online check in and boarding pass printing (where applicable)
Restaurant reservations or suggestions as well as restaurant reservations within the accommodation establishment where the VIP guest is staying
Spa Services
Recommendations on nightlife hot-spots & tourist attractions
Booking transportation (limousines, yachts, helicopter flips etc.)
Notifications on high flyer type packages i.e. Hot air ballooning of the Masai Mara / special events etc.
Procurement of tickets to special events or tourist attractions
Packages including Tourvest owned hotels (notifications on any type of weekend special etc.)
Upgrade requests with the suppliers for the VIP clients e.g. room upgrade, cabin upgrade, status upgrade (airline frequent flyer)
Go-between between Groups and VIP – CEO conference – be the point of contact and work in conjunction with groups
Possible complimentary transfers offering to VIP clients
Discount vouchers at Tourvest restaurants, hotels, jewellery stores, Forex (discount commission)
Issue the client with a VIP Card
Immediate Turnaround times where possible
Personalised service, including one-on-one, face-to-face travel consultations by appointment where VIP consultant is onsite to the linked business
ASAP
Qualification:
Matric Qualification
Travel DiplomaMinimum 6 years experience with at least 4 being in a senior role in a similar organisation
Beginners and intermediate and advance fares course
Ticket reissue course
Ticketing course
Super User course
Business with charm and savvy (Excl External Applicants)
Customer service course
Sound geographical knowledge
Sound visa knowledge
SAM and AGM course
Travelit an advantage
Gauteng
Centurion
The incumbent of this role must effectively action the travel booking process at all levels, resulting in an efficient, effective and cost conscious travel service delivery that differentiates Tourvest Travel Services. The VIP consultant should provide our clients with an enhanced 24-hour service as well as create personalised and one-on-one interaction with the VIP clients for better understanding and Service Excellence. Ensure the on-going of all encompassing viability of the Tourvest Travel Services division.
Knowledge and work on the Amadeus/Galileo GDS
Issue full domestic and international reservations including hotel, car, air, transfer, B&B etc
Accurately complete all reissues
Ability to complete all refunds accurately
Ensure corporate fares are utilizedLimited QC rejections
Ability to accurately conclude multi-sector/round the world reservationsAlignment to all TTS polices/procedures found on Dashboard
Fully conversant with the paperless procedureFull understanding of the SOP manual
Full alignment to the TTS SOPFully conversant with preferred partners both of TTS and the Ability to update all travelers profiles client
Understanding and adhering to the clients’ travel policies and procedures
The ability to advise the solution to the problem
Ensure that all fees are correctly charged at time of ticketing including invoicing and referral bookings
No tickets to be on the uninvoiced ticket list
All Emergency Call Centre (ECC) charges invoiced out the following day
All vouchers correctly issued and emailed to the client and supplier
Cost conscious for both TTS and the client
Understanding and adhering to the clients’ travel policies and procedures
The ability to advise the solution to the problem
Nomsa Mathebula