An outgoing person that enjoys working within a team. Able to handle pressure and needs to be extremely organized and efficient
The incumbent of this role must effectively action the conferencing/Group process at all levels including Flight bookings, resulting in an efficient, effective and cost conscious service delivery that differentiates Tourvest Travel Services. Ensure the ongoing all encompassing viability of the Tourvest Travel Services division
ASAP
Neg
Qualification:
Matric Qualification
Travel DiplomaMinimum 6 year’s experience with at least 4 being in a senior role in a similar organisation
Beginners and intermediate and advance fares course
Ticket reissue course
Ticketing course
Super User course
Business with charm and savvy (Excel External Applicants)
Customer service course
Sound geographical knowledge
Sound visa knowledge
SAM and AGM course
Gauteng
Woodmead
Knowledge and work on the Amadeus/Galileo GDS
Issue full domestic and international reservations including hotel, car, air, transfer, B&B etc.
Ability to accurately conclude multi-sector/round the world reservations
Accurately complete all reissues
Ability to complete all refunds accurately
Ensure corporate fares are utilized
Update excel spreadsheets for Global reporting monthly.
Documentation management of all Projects:
Itinerary planning and layout
Vouchers
Rooming Lists
FilingAlignment to all TTS polices/procedures found on Dashboard
Fully conversant with the paperless procedureFull alignment to the TTS Standard Operating Procedures
Full understanding of the SOP manualFully conversant with preferred partners both of TTS and the client
Ability to update all travelers profilesEnsure that all fees are correctly charged at time of processing final documentation including invoicing and referral bookings
No tickets to be on the un invoiced ticket list
All ECC charges invoiced out the following day
All vouchers correctly issued and emailed to the client and supplier
Cost conscious for both TTS and the clientUnderstanding and adhering to the clients’ travel policies and
Attendance of company meetings and functions/team building
Building and maintain multi- level relationship within TTS
Networking at industrial related events
Team playerprocedures
The ability to advise the solution to the problem
A client centric mentality, with consistent extra mile service
Ability to build relationships with TTS clients
Immediate attention to any client complaint
Adhere to TTS /client turnaround times
Nomsa Mathebula