Job Description
Knowledge and work on the Amadeus/Galileo GDS
Issue full domestic and international reservations including hotel, car, air, transfer, B&B etc
Accurately complete all reissues
Ability to complete all refunds accurately
Ensure corporate/group fares are utilized
Understanding of group dynamics
Source & book conferences
Ability to handle large volumes of travellers & changes at one time
Ability to work out domestic, regional and point to point international airfares as well as process changes.
Ensure that all fees are correctly charged at time of ticketing including invoicing and referral bookings
No tickets to be on the uninvoiced ticket list
All Emergency Call Centre charges invoiced out the following day
All vouchers correctly issued and emailed to the client and supplier
Cost conscious for client
Understanding and adhering to the clients’ travel policies and procedures
The ability to advise the solution to the problem
A client centric mentality, with consistent extra mile service
Ability to build relationships with TTS clients
Immediate attention to any client complaint
Minimum 6 years’ experience with at least 4 being in a senior role in a similar organisation
Experience in handling basic groups & conferences
Beginners, intermediate and advanced fares course
Ticket reissue course
Ticketing course
Super user courses
Business with charm and savvy
Customer service course
Sound geographical knowledge
Sound visa knowledge
SAM and AGM course
Experience in handling large volumes of groups and conferences (air, hotel, car, conferences)
Availability
ASAP
Salary
Neg
Location
Gauteng
Rivonia
Application details
Nicole Gasser
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