An outgoing person that enjoys working within a team. Able to handle pressure as this is a demanding In-House environment. Exposure to Africa critical
The incumbent of this role must effectively action the travel booking process at all levels, resulting in an efficient, effective and cost conscious travel service delivery that differentiates Tourvest Travel Services. Working hours will vary to normal office hours to accommodate Africa operating hours
ASAP
Neg
Qualification:
Matric Qualification
Travel Diploma6 years of experience with at least 2 being in a senior role in a similar organisation
Beginners and intermediate and advance fares course
Ticket reissue course
Ticketing course
Super User course
Business with charm and savvy (Excl External Applicants)
Customer service course
Sound geographical knowledge
Sound visa knowledge
SAM and AGM course
Amadeus
Galileo
Gauteng
Rivonia
Knowledge and work on the Amadeus & Galileo GDS
Issue full domestic and international reservations including hotel, car, air, transfer, B&B etc.
Accurately complete all reissues
Ability to complete all refunds accurately
Ensure corporate fares are utilized
Knowledge of Africa is critical
Knowledge of Travelit a plusLimited QC rejections
Ability to accurately conclude multi-sector/round the world reservationsAdherence to all TTS polices/procedures found on Dashboard
Fully conversant with the paperless procedureFirm understanding and adherence to the TTS Standard Operating Procedures
Fully conversant with preferred partners both of TTS and the client
Ability to update all travelers profilesEnsure that all fees are correctly charged at time of ticketing including invoicing and referral bookings
No tickets to be on the uninvoiced ticket list
All ECC charges invoiced out the following day
All vouchers correctly issued and emailed to the client and supplier
Cost conscious for both TTS and the clientUnderstanding and adhering to the clients’ travel policies and procedures
The ability to advise the solution to the problem
Attendance of company meetings and functions/team building
Building and maintain multi- level relationship within TTS
Networking at industrial related events
Team playerA client centric mentality, with consistent extra mile service
Ability to build relationships with TTS clients
Immediate attention to any client complaint
Adhere to TTS /client turnaround times
Nomsa Mathebula