Job Description
Travelstart the leader in online travel is looking for highly skilled refunds agents to join our team.
Availability
ASAP
Salary
Basic + provident + 50% contribution to principle member (travelstart employee) medical aid
Required Qualifications
Qualification:
Role and Responsibilities:
- Responsible for all the claims and refunds processes for the business - Actioning all refund related queries with all departments and Responsible for all claims and unused e-tickets and processing thereof;
- Processing refunds accurately according to the IATA fare rules;
- Accurately quoting and processing all refund request and offering excellent customer service;
- Assessment and processing of all unused e-tickets;
- Respond to all relevant inbound and outbound calls and Skype as required;
- Respond and action all relevant email correspondence with customers;
- Accurate completion of all invoicing and all other administrative responsibilities;
- Efficient and accurate data capturing for all refunds and claims reporting.;
- Assessment and all processing of claims;
- Accurate creation of credit invoices for claims ;
- Maintenance of all claims and invoicing documentation for auditing purposes; and
- Other duties consistent and within the scope of the position.
Technical skill requirements:
- Efficient working knowledge of Amadeus, Fares, BSP and all invoicing systems;
- Minimum two years travel industry experience;
- Fluent English (written and verbal) essential; and
- Good working knowledge of Excel.
Location
Western Cape
Cape Town CBD
General Details
How to apply:
Travelstart positions are open to South Africans or Permanent Residences of South Africa only.
If you are interested in this GREAT opportunity email your CV to hr@travelstart.com with
Refunds Agents in the subject line.
Any applicants not meeting the minimum requirements will not receive a response.
Please note that we reserve to right to amend, freeze the role or not hire. The final appointment will be at the discretion of Travelstart.
Good luck!
Application details
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