The incumbent of this role must effectively action the travel booking process at all levels, resulting in an efficient, effective and cost conscious travel service delivery that differentiates Tourvest Travel Services. Ensure the on-going all-encompassing viability of the Tourvest Travel Services division.
ASAP
Neg
Qualification:
Matric Qualification
Travel DiplomaMinimum 6 years experience with at least 4 being in a senior role in a similar organisation
Beginners and intermediate and advance fares course
Ticket reissue course
Ticketing course
Super User course
Business with charm and savvy (Excl External Applicants)
Customer service course
Sound geographical knowledge
Sound visa knowledge
SAM and AGM course
Travelit knowledge is an advantage
Western Cape
Cape Town
Ensure that all fees are correctly charged at time of ticketing including invoicing and referral bookings
No tickets to be on the un-invoiced ticket list
Cost conscious for both TTS and the clientAlignment to all TTS polices/procedures found on Dashboard
Fully conversant with the paperless procedureFull alignment to the TTS Standard Operating Procedures
Full understanding of the SOP manualFully conversant with preferred partners both of TTS and the client
Ability to update all travelers profilesKnowledge and work on the Amadeus/Galileo GDS
Issue full domestic and international reservations including hotel, car, air, transfer, B&B etc.
Ability to accurately conclude multi-sector/round the world reservations
Accurately complete all reissues
Ability to complete all refunds accurately
Ensure corporate fares are utilized
All ECC charges invoiced out the following day
All vouchers correctly issued and emailed to the client and supplier
Yolande Malebo