The incumbent of this role must effectively action the travel booking process at all levels, resulting in an efficient, effective and cost conscious travel service delivery that differentiates Tourvest Travel Services. Ensure the on-going of all-encompassing viability of the Tourvest Travel Services division.
ASAP
Neg
Qualification:
Matric Qualification
Travel Diploma
Minimum 6 years experience with at least 4 being in a senior role in a similar organisation
Beginners, intermediate and advanced fares course
Ticket reissue course
Ticketing course
Super user courses
Business with charm and savvy
Customer service course
Sound geographical knowledge
Sound visa knowledge
SAM and AGM course
Gauteng
Johannesburg (Various)
Knowledge and work on the Amadeus/Galileo GDS
Issue full domestic and international reservations including hotel, car, air, transfer, B&B etc
Accurately complete all reissues
Ability to complete all refunds accurately
Ensure corporate fares are utilizedLimited QC rejections
Ability to accurately conclude multi-sector/round the world reservationsAlignment to all TTS polices/procedures found on Dashboard
Fully conversant with the paperless procedureFull understanding of the SOP manual
Full alignment to the TTS SOP
Fully conversant with preferred partners both of TTS and the Ability to update all travelers profiles client
Ensure that all fees are correctly charged at time of ticketing including invoicing and referral bookings
No tickets to be on the uninvoiced ticket list
All ECC charges invoiced out the following day
All vouchers correctly issued and emailed to the client and supplier
Cost conscious for both TTS and the clientUnderstanding and adhering to the clients’ travel policies and procedures
The ability to advise the solution to the problem
A client centric mentality, with consistent extra mile service
Ability to build relationships with TTS clients
Immediate attention to any client complaint
Adhere to TTS /client turnaround times
Yolande Malebo