Travel Management CO. based in Sandton seeks a Strategic Relationship Manager who will be required to develop and maintain relationships with clients, as well as upsell cost-savings-interventions such as Online Booking Tools / Systems and be fully aufait with Travel Management Systems / OBT’s implemented at the client. Remuneration commensurate with experience.
Qualification:
3+ years’ experience as an Account Manager in a TMC environment handling OBT implementations
Own car and prepared to travel
Excellent command of the English Language (not essential but an added bonus : 2 African Languages)
Gauteng
Johannesburg
· Working with client, identify short-term and long-term objectives and outline solutions to achieve objectives, including measurements and timelines.
· Create action plan to implement each program objectives with actions and timelines.
· Put into place tracking and reporting for each objective and indicator.
· Plan and execute quarterly business review. Plan annual strategic business review. Create actions for deficiencies.
· Develop Service Level Agreement for Service, Financial, MIS, Program Performance, Technology and Communication indicators, as applicable.
· Create and manage business improvement plans, as required.
· Crisis Management responsibility, plans and tools.
· Provide support to budgets and financials (includes billing, payment & profitability).
· Responsibility for profitability of client’s contract.
· Responsible for financial reporting to customer, if needed.
· Increase revenues by Up-Sell and Cross-Sell of products and services that meet client's needs.
· Overall responsibility for relationship with your clients.
· Establish and maintain relationships with key customer decision makers at all levels within the customer organization, including introduction of the company’s senior management to customer.
· Establish and maintain relationships within the organisation (owned, partners and affiliates) to achieve results for customer.
· Build an internal network with departments, local leaders and key support team members in order to effectively accomplish goals and initiatives that benefit the client and the organisation.
· Negotiate client contract terms
· Negotiate rates with Suppliers (airlines, hotels, car hire co.’s etc.)
· Introduce online services to enhance client cost saving ability
· Compile service delivery strategy
· Identifies opportunities to use local/global technology tools and new processes.
· Communicate customer operational requirements to all owned, partner and affiliate servicing locations.
· Escalates operational issues.
· Develops business continuance plans
Belinda Peddie