Job Description
(Products, services, and information which the individual must provide to external individuals or groups, or one another to accomplish the organisation’s strategy)
Productivity
Travel and Itinerary Processing:
Determine needs and research potential solutions and options for the client
Process bookings and issue documents where applicable
Upsell & facilitate value adding products.
Airport Assistance:
Access airside to assist with “Meet and Greet”
Assistance with passport control – fast track services for VIP’, special permission to waiver health requirements where possible.
Technology Adoption:
Apply available technology to all deliverables and outputs
Facilitate Workshop:
Train internal & external customers on Visa and Home Affairs regulation and process
Reports:
Month –end revenue financial reports
Retention
Client Experience Management
Personalised Transfers for VIP travellers
Delivery of travel documentation to airports, offices and homes
On-the spot personalised guidance at various locations: walk through process
Resolve Client Queries/Complaints
Adhere to Client policies and Contractual Agreements
Facilitate Home Affairs and Visa Application for Clients
Assistance with Emergency Visa, including
Meeting our travellers at the embassy to facilitate the smooth processing of a visa application
Assisting with appointment times at the embassy to ensure processing in the quickest turnaround time possible
Keeping the travellers informed about their visa and passport application status every step of the way
Facilitating payments through our lodged card with some of the visa application centres to speed up the application process
Profitability
Cost Management
Eliminate unnecessary financial loss
Manage own costs and time
Revenue maximisation
Maximum utilisation of preferred suppliers
Raise invoices for all services sold
Manage the companies travel costs
People
Learning and Growth
Personal Development Plan
Stay abreast of Role and Industry Knowledge
Living the Brand
Behave according to corporate values and Brand Promise
Be a Team Player
Adhere to Rennies Travel code of conduct
Availability
ASAP
Salary
Marketing related
Required Qualifications
Qualification:
Diploma in Travel and Tourism
5 years plus experience in the retail travel industry
Location
Gauteng
Johannesburg
General Details
Rennies Travel would like to appoint a Client Services Specialist at the
Successful candidates will be expected to embrace the Rennies Travel culture, and live the core values which underpin everything we do:
· Integrity
· Passion
· Innovation
· Inclusivity
· Accountability
Interested parties should consider their current strengths in light of the requirements of this position, and their willingness to commit to the above. If interested, CV applications should be submitted to Jose Cruz at Jose.Cruz@renniestravel.com
NB: This appointment will be made in accordance with our commitment to Employment Equity.
Application details
Jose Cruz
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