Vacancies

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Travelstart

Retainment Agent (Permanent) Western Cape- Cape Town CBD -Other
Publication: 22 Jan 2016

Job Description

Travelstart is the largest and fastest growing Online Travel agency on the African continent. Now in 15 countries throughout Africa, the Middle East and Turkey, Travelstart's main focus is to make travelling easier for customers in the aspects of planning and booking their trips - flights, hotels, car hire and holiday packages are easy to find with our industry-leading travel technology. We're a company with a global presence and a unique culture championed by more than 200 happy "Travelstarters" worldwide.
We are looking for sales hungry travel agents. We require dynamic client centric agents to provide value added services to our clients. Does this sound like you? Carry on reading.

Required Qualifications

Purpose of Role
  • Abandoned bookings are low hanging fruit and an impactful revenue generator. As a Retainment Agent you will be required to champion these bookings by corresponding directly with clients and ensuring they book with Travelstart.
  • You will offer them world class service.
Expectations:
  • Being the first point of contact for all abandoned bookings;
  • Championing Retainment Bookings;
  • Processing of credit card and bank payments;
  • Management of retained booking process for Travelstart markets;
  • Fraud profiling;
  • Communication between business and clients;
  • Maintain a high quality standard set out by the quality procedure and company policy;
  • Excellent sales skills; and
  • Meeting all required SLAs.
Skills Requirement:
  • Full service travel agent;
  • Efficient working knowledge of Amadeus, Fares and all invoicing systems;
  • Essential understanding of all commission types and the correct application thereof;
  • Minimum 2years experience in Travel essential;
  • Flexibility;
  • English essential; and
  • Sales background.
Listed below are the minimum requirements with regards to personal competency requirements needed for this role:
  • Change agent;
  • Strategic thinker;
  • Proactive;
  • Culture champion;
  • Optimisation champion;
  • Passionate;
  • Driven;
  • Love for the travel industry;
  • Willing to take the right risk;
  • Ideas generator;
  • Warrior spirit; and
  • Meet requirements but continually exceed expectations. 

Location

Cape Town CBD

General Details

Travelstart Positions are open to South Africans or Permanent Residences of South Africa only.
If you are interested in this GREAT opportunity email your CV to hr@travelstart.com with Retainment Agent in the subject line. 

Any applicants not meeting the minimum requirements will not receive a response.
Please note that we reserve to right to amend, freeze the role or not hire. The final appointment will be at the discretion of Travelstart.

Good luck!

Application details

Contact Name :HR

Contact Phone:0214684300

Apply Now