Vacancies

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Club Travel

Senior Leisure Consultant (Permanent) Western Cape- Cape Town CBD -Other
Publication: 20 Apr 2016

Job Description

  • Ascertain client’s needs and advise suitable products and services.
  • Prepare and process quotes within time frame set by company (2 hours for domestic, 24 hours for international and packages).
  • Follow up on all quotes within 3 days.
  • Build relationship with client to ensure repeat business.
  • Liaise with tour operators and other key partners such as hotels and airlines regarding bookings and schedules.
  • Advise clients regarding passports, visas, foreign exchange, travel insurance, car parking, car hire, transfers, accommodation and excursions.
  • Process clients booking including pre-seating, meals and any special requirements.
  • Ensure that the client has been informed of the conditions of travel, in writing, before payment is accepted.
  • Create and update client’s booking file including client’s contact details and full details of fare quoted and services offered.
  • Inform clients of Club Travels’ Terms & Conditions as well as those of the suppliers.
  • Collect payment from clients while adhering to Company policy on form of payment and payment procedures.
  • Ensure all necessary documentation is issued within allocated time.
  • Make certain the conditions of travel are clearly stated on the itinerary.
  • Assist with changes to travel arrangements and bookings where necessary.
  • Manage and control own queues.

Required Qualifications

  • Minimum 5 years leisure consulting experience
  • A leisure client base is required
  • Strong geography, destination and product knowledge
  • GDS proficient (preferably on Amadeus)
  • Sales focused with experience of working in a target driven environment
  • Outgoing and approachable with excellent customer service skills
  • Excellent verbal and written communication skills
  • Passionate about travel and people
  • Computer literate with MS Office
  • Attention to detail
  • Ability to excel under pressure
  • Excellent organisational skills
  • Team player

Location

Cape Town CBD

General Details

http://careers.clubtravel.co.za

Application details

Contact Name :Wardah Smith

Contact Phone:021-9707777

Apply Now