Vacancies

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American Express Travel

IT Call Coordinator and First Line Support (Permanent) Gauteng- Rivonia -Other
Publication: 11 Jul 2016

Job Description

  • The Incumbent is responsible for taking calls, logging updating and directing of service queries and technical diagnostics. The responsibilities also include some basic 1st line support as well as assisting clients with second line support in absence of Technician

Required Qualifications

JOB CHALLENGES

  • Managing Diversity
  • Keep abreast of changes in the technology and industry at large
  • Operational changes
  • Cope in a high-speed Environment and Industry

EDUCATIONAL REQUIREMENTS

  • Matric Qualification
  • A+ N+ Qualification

EXPERIENCE IN YEARS

  • 3 years experience in a similar role

KNOWLEDGE

  • Knowledge of IT best practice & procedure
  • Desktop, laptops, printers, servers  and network support

Location

Rivonia

General Details

MONITORING CALLS

  • Monitor internal logging of calls
  • Assign calls to technicians according to the nature of the problems
  • Monitoring of data line

SOFTWARE

  • Execute upgrades for Windows XP/Vista/Windows 7
  • Be familiar  with the Company Desktop Software
  • Operate and install MS Office 2003, 2007 and 2010
  • The ability to install and operate Latitude Call logging Software

ADDITIONAL

  • Preparing and configuring workstations
  • Assist with IT projects

CUSTOMER SERVICE

  • Constantly do follow-ups to assess customer  satisfaction level

IT POLICIES AND PROCEDURES

  • Ensure IT standards and protocol are followed
  • Manage and monitor the company IT policy and ensure that it’s adhered to by staff

HARDWARE

  • Maintain desktop support
  • Provide solutions to any hardware related problems
  • The ability to back up information e.g. clients folders and PST

INTER-RELATIONSHIP

  • Team Educational:-share ideas &  knowledge
  • Ensure departmental interaction
  • Attendance to company functions and events
  • Build and maintain multi level relationships within TTS

Application details

Contact Name :Yolande Malebo

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