Vacancies

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Rennies

Client Support & NBS Dual Role (Permanent) Eastern Cape- Port Elizabeth -Retail
Publication: 10 Oct 2016

Job Description

Rennies Travel would like to appoint an HRG Rennies Client Support / NBS dual role staff member in Port Elizabeth.
 
Successful candidates will be expected to embrace the Rennies Travel culture, and live the core values which underpin everything we do:
- Integrity
- Passion
- Innovation
- Inclusivity
- Accountability

PRIMARY PURPOSE OF THE JOB
60% - The position exists to ensure the meeting of our clients’ as well as Rennies Travels’ objectives through the strategic support functions and implementation of initiatives to achieve client retention, revenue growth and company profitability.
40% - Selling Rennies Travel’s products and services to corporate clients.

KEY PERFORMANCE OBJECTIVES 
Dynamic Global & Expanding Company
Changing travel trends globally and locally
Technology
Learning & Development
Customer Centric
Pressurised, Fast Paced with non-negotiable deadlines
Multicultural & Diverse Organisation
High Demand for Value-add
Diverse and ever changing needs of travellers.
 
The incumbent is responsible for focused functions including: 
  • Driving business initiatives and solutions
  • Selling Rennies Travel’s products and services with the aim of growing the business
  • Managing relationships and service between Rennies Travel and the clients with the view to retaining clients and growing profitability
  • Client cost analysis and management
  • Providing business understanding to improve the overall travel management of the client
  • Client review support
  • Revenue generation support through fee management, identify cross- and up selling opportunities
  • Creating client surveys for SLA measurement
  • Understanding and assisting in managing clients’ SLA’s, travel policies and supplier agreements
  • Assisting in facilitating the resolution of client queries and escalating where necessary
  • Fee and contract management co-ordination
  • Engaging with the BM regarding fee reviews and proposals 
  • Jointly developing and maintaining work and business plans
  • Assisting with client advisory reports
  • Online support
  • Implementation support
  • Data accuracy
  • Intimate client knowledge and understanding. Driving personal service (profiles)
  • Assisting with the development of communication strategies and change management efficiency
  • Industry knowledge
  • Assisting with client event management
  • Supplier programme recommendation and support (benchmarking & research), based on industry expertise and knowledge
  • Driving project deliverables in line with agreed plans
  • Assisting with driving client retention, revenue growth and profitability
  • Alerting management in the event that an account is under threat.
In addition to the above responsibilities, the role requires the individual to be well versed in the following marketing functions:
 
Functional Areas:
  • Social Media – Working in conjunction with the Corporate Communications and Marketing team to develop and promote strategies to increase the fan base on sites such as Facebook, Twitter, and YouTube by outlining a campaign calendar and conceptualising tactics to increase audience participation. Collaborate with all divisions to create relevant content and interactive media experiences through the social sites
  • Marketing Campaigns – Prepare marketing campaign materials in conjunction with the Corporate Communications and Marketing teams, as and when required. Prepare and distribute appropriate communication in line with HRG Rennies Travel Corporate Identity. 
  • Events Planning & Co-ordination – Implement and maintain Events calendar for the organisation and client base. Facilitate and co-ordinate all events aligned with Business Managers, Strategic Account Managers, Client and Preferred Supplier Strategies
  • Promotional items Inventory Management – Responsible for the effective management and control of promotional items
  • Market Research – Conduct market research as and when required
  • Client Database Management – Keep up-to-date records of event attendees and all relevant client information and contact details
  • Communication – Working closely with the Corporate Communications and Marketing teams to ensure best practice use of communication resources and technologies to facilitate professional messaging to all audiences.
  • Continuously seek more appropriate forms of communication.  Providing these suggestions and feedback to the Corporate Communications and Marketing Teams.
  • Ensure correct use of bulk communication systems e.g. Rocketseed, DG communication, email and survey tools
  • Analysis of effectiveness of communications, feedback and external research
  • Manage and respond to queries and complaints received via website, Facebook, Twitter, Instagram etc. 

Availability

As soon as possible

Required Qualifications

Interested parties should consider their current strengths in light of the requirements of this position, and their willingness to commit to the above.

QUALIFICATIONS AND EXPERIENCE
Required (not negotiable):
  • Matric Qualification
Advantageous (Nice to have):
  • National Diploma and/or B Degree

Location

Port Elizabeth

General Details

If interested, CV applications should be submitted to michelle.forlee@renniestravel.com - Click on "Apply Now" button
 
This appointment will be made in accordance with our commitment to Employment Equity.
Closing date for applications - 17 October 2016

Application details

Contact Name :Michelle Forlee

Apply Now