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eBucks Lifestyle

Senior Consultant (Permanent) Gauteng- Johannesburg, CBD -Retail
Publication: 11 Jan 2017

Job Description

Responsibilities as Lifestyle Assistant
  • Provide information on facilities and services, events and attractions, tours, travel routes and transportation schedules
  • Arrange tickets, bookings, appointments and reservations for customers
  • Shop on behalf of the customer on the eBucks Online Shopping Site
  • Organize extra’s for VIP client or special occasions (“Surprises and Delights”)
  • Source travel products and information for upmarket clients
  • Build relationships and rapport with your customers
  • Build and maintain good relationships with suppliers
  • Provide customers with excellent customer service and always go the extra mile
  • Assist with after hour emergency duty
  • Work closely with the Lifestyle Manager to grow the Lifestyle Desk
  • Deal with complaints and work alongside the Lifestyle Manager to resolve them
  • Come up with new initiatives and creative ideas for this desk
  • Arranging all travel related queries from flight bookings to travel insurance
  • Advising clients on travel arrangements, e.g. visas and passports
  • Keeping clients up to date with any changes
  • Dealing with complaints and refunds
  • Provide travel information and itineraries to clients
  • Counsel clients on terms and conditions of travel, e.g. cancellation policies
  • Process payments and keep accounts
  • Promote destinations, tour packages and other services
  • Provide travel tips on currency, language, safety, health, etc.
  • Maximize on sales opportunities
  • Deliver excellent customer service
  • Building rapport with your customers
  • Work well in a team

Availability

ASAP

Salary

Market related

Required Qualifications

  • Diploma in Travel/Hospitality/Leadership
  • 10 years travel experience
  • Amadeus experience, minimum of 4 years
  • Previous concierge (or similar) experience advantage
Nice to have skills
  • 5 Star/Elite customer relations
  • Supervisor experience
  • Leisure travel background
  • Sales and marketing experience
Personal Attributes
  • Innovative
  • Entrepreneurial
  • Easily adaptable to a constant changing environment
  • Excellent communication skills including grammar when communicating to High Profile Clients
  • Excellent customer service skills
  • Good problem solving skills
  • Good organizational skills
  • Strong written and verbal communication skills
  • Interpersonal skills
  • Aptitude for selling
  • Ability to work under pressure
  • Computer experience
  • Proven research, organizational and time management skills

Location

Johannesburg, CBD

General Details

Desk Operating Hours:   Monday – Friday, 08h00 – 19h00.  Saturdays & Public holidays, 08h00 – 14h00.
(Except Good Friday, Christmas & New Years Day).
Consultant will be required to work shifts.

Application details

Contact Name :Nokwazi Mhlongo

Apply Now