Vacancies

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Travel With Flair (TWF)

Customer Care Co-ordinator (Permanent) Gauteng- Pretoria -Retail
Publication: 18 Apr 2017

Job Description

Duties will be varied and will include but are not limited to:
  • Take full responsibility for the dealing with relevant customer Complaints, queries and requests for information for the start to the end of the process.                                                     
  • Ensure that both an appropriate and adequate investigation takes place in all cases. This includes the recording of all communications between the various parties and all information taken into consideration.
  • Must approach all matters in a non-biased and professional manner.
  • Carry out relevant research as required and requested by Customer Care Manager.
  • Draft documentation as required and requested.
  • Prepare daily, weekly, monthly statistical reports as appropriate.
  • Provide input to the development of relevant Commission policy.
  • Input to the development and on-going updating of information the
  • Commission’s customer website.
  • Aid the Customer Care Manager in ensuring that all relevantn standards within the customer charter are met.
  • Meet the objectives and performance measures agreed the Customer Care Manager.
  • Due to the strong inter-relationships across divisions, keep all relevant parties informed of assigned work programmes as much as possible.

Availability

ASAP

Salary

Negotiable

Required Qualifications

  • GNVQ/NVQ level 3/A level qualification or equivalent; or
  • Detailed Contact Centre knowledge gained over at least three years’ experience in a service-orientated environment, ideally with a cash/credit handling element.
  • Two years’ supervisory experience within a contact centre environment, or the ability to demonstrate the skills required for the effective recruitment, selection and  
  • supervision of a team
  • Demonstrable good written and verbal communication skills
  • Ability to compile and analyse statistical information
  • Experience of working with databases
  • Ability to remain calm when dealing with difficult or distressed people
  • Understanding of the needs for confidentiality and compliance with service regimes.
  • Ability to work on own initiative and as part of a team.
  • Own transport.

Location

Pretoria

General Details

Should you not hear from us within a two week period, take it that your application was unsuccessful, correspondance will be limited to the successful candidates only.
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Application details

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