Vacancies

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Travel With Flair (TWF)

Call Centre (Permanent) Gauteng- Johannesburg based office -Retail
Publication: 17 May 2017

Job Description

Summary: Ensure customer satisfaction, enhance profitability, and be able to manage and assist the consultants with their work flow.
 
Key performance areas:
  • Shifts are from 17:00 – 22:00 during the week; 22:00-08:00 weeknights and 08:00– 15:00 and 15:00-21:00 weekends according to a roster.
  • To consultant in issuing tickets, insurance, exchange and any other travel related documentation.
  • Monitor all relevant Q’s on Galileo (SmartPoint).
  • Communicate with consultants / travellers regarding any changes or challenges within the travelling industry.
  • Respond to any queries concerns raised per email – act accordingly.

Availability

ASAP

Salary

Negotiable

Required Qualifications

Essential requirements: 
  • National Diploma or equivalent qualifications with at least 3-5 years’ experience as consultant.
  • Galileo (SmartPoint).
  • Customer-centric.
  • Good English business communication skills – written and verbal.
  • Diplomacy.
  • Work under pressure

Location

Johannesburg based office

General Details

Should you not hear from us within a two week period, take it that your application was unsuccessful, communication will be limited to the successful candidates only.

Application details

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