Vacancies

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Air France KLM Airline

Call Canter Agent (Permanent) Gauteng- Morningside, Johannesburg -Airline
Publication: 01 Jul 2017

Job Description

Purpose of the Job:
  • Answer incoming calls from customers
  • Identify customers needs, provide customers with product and service information, solutions and/or alternatives
  • Contribute to increasing sales and developing revenue according to set targets
  • Be able to handle problems but troubleshooting and providing information

Availability

Immediately

Salary

Market Related

Required Qualifications

Tourism Diploma

Further Requirements:
  • Reservation and fares knowledge: Amadeus and/or Galileo
  • Previous call center experience in Airline
  • Computer literate- Microsoft office etc
  • Ticketing knowledge an advantage
  • Portuguese (written and spoken) will be compulsory.

Location

Morningside, Johannesburg

General Details

Skills and Competencies:
  • Verbal and written communication
  • Listening Skills
  • Selling Skills
  • Customer focus
  • Analysis and solving of problems
  • Quality focused
  • Attention to detail
  • Adaptability
  • Multi-tasking
  • Team work
  • Stress Tolerance

Application details

Contact Name :Nicola Scott

Contact Phone:010 205 0152

Apply Now