Vacancies

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Rennies

AOT - Team Leader (Permanent) Gauteng- Parktown -Other
Publication: 24 Aug 2017

Job Description

Productivity

  • Travel and Complex Iternary :

  • Process bookings and issue documents

  • Upsell & facilitate value adding products.

  • Travel Process management  :

  • Manage LD list

  • Manage quality of work and outputs

    Retention

  • Client Experience Management

  • Provide Client  Services and promote continuers service improvement in the team

  • Resolve Client Queries/Complaints  and manage Escalated Queries

  • Adhere to Client policies and Contractual  supplier Agreements

    Profitability

  • Revenue maximization

  • Upsell to improve operating margin

  • Maximum utilization of preferred suppliers

  • Raise vouchers for all services sold

  • Cost Management

  • Manage own costs and time

  • Eliminate unnecessary financial loss

    People

  • Self-development

  • Learning and Growth

  • Self-development – read and research information in order to remain abreast with changes within the Travel Industry

  • Manage own development through a structured PDP

  • Mentor & Coach junior travel consultant

  • Resource utilisation – Nationally & Globally

  • Living the Brand

  • Living the corporate values

  • Team Player – participating in all company initiatives

  • Adhere to Rennies Travel code  of conduct

Availability

ASAP

Salary

Market Related

Required Qualifications

QUALIFICATIONS AND EXPERIENCE

 

Diploma in Travel & Tourism / equivalent NQF Level 5

Previous People Management required

5 - 7 years relevant experience

Excellent Africa and International Fares knowledge

required to work afterhours

Group bookings dealing with VIP Travelers

Extremely organized

 

WORKING HOURS

 

The Team Leader position will cover predominantly the following times – 17:00-22:00 / 22:00- 08:00, the midnight shift will be limited to 10 shifts per month.

Location

Parktown

General Details

Rennies Travel would like to appoint a Team Leader for Always on Travel Johannesburg.

 

Successful candidates will be expected to embrace the Rennies Travel culture, and live the core values which underpin everything we do:

- Integrity

- Passion

- Innovation

- Inclusivity

- Accountability

 

Interested parties should consider their current strengths in light of the requirements of this position, and their willingness to commit to the above. If interested, CV applications should be submitted to  Reagan  Smith at Reagan.Smith@renniestravel.com  

 

NB: This appointment will be made in accordance with our commitment to Employment Equity.

Application details

Contact Name :Reagan Smith

Contact Phone:27 21 486 3701

Apply Now