Vacancies

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American Express Travel

Senior Roving Consultant (Permanent) Gauteng- Rivonia -Retail
Publication: 20 Feb 2018

Job Description

The incumbent of this role will be required to rove between offices whenever there is a need.

Must effectively action the travel booking process at all levels, resulting in an efficient, effective and cost conscious travel service delivery that differentiates Tourvest Travel Services. Ensure the on-going of all-encompassing viability of the Tourvest Travel Services division. Must have both Amadeus and Galileo.

Availability

ASAP

Salary

Neg

Required Qualifications

Qualifications

  • Matric Qualification
  • Travel Diploma
  • Minimum 6 years’ experience with at least 4 being in a senior role in a similar organisation

Knowledge

  • Knowledge and work on the Amadeus/Galileo/GDS
  • Issue full domestic and international reservations including hotel, car, air, transfer, B&B etc.
  • Accurately complete all reissues
  • Ability to complete all refunds accurately
  • Ensure corporate fares are utilized
  • Limited QC rejections
  • Ability to accurately conclude multi-sector/round the world reservations
  • Alignment to all TTS polices/procedures found on Dashboard
  • Fully conversant with the paperless procedure
  • Full alignment to the TTS Standard Operating Procedures
  • Full understanding of the SOP manual
  • Beginners, intermediate and advanced fares course
  • Ticket reissue course
  • Ticketing course
  • Super user courses
  • Business with charm and savvy
  • Customer service course
  • Sound geographical knowledge
  • Sound visa knowledge
  • SAM and AGM course

 

 

Location

Rivonia

General Details

REISSUING TICKETS, RESERVATIONS AND REFUNDS

·         Ability to work on the Galileo / Amadeus & Sabre GDS

·         Ability to work on the TravelIT Online system.

·         Issue full domestic and international reservations including hotel, car, air, transfer, B&B etc.

·         Accurately complete all reissues and refunds

·         Ensure corporate fares are utilized

QUALITY CONTROL (QC) & RESERVATIONS

§  Limited QC rejection

§  Ability to accurately conclude multi-sector / round the world reservations

POLICIES AND PROCEDURES

§  Alignment to all TTS polices/procedures found on Dashboard

§  Fully conversant with the paperless procedure

STANDARD OPERATING PROCEDURES (SOP)

§  Full alignment to the TTS Standard Operating Procedures

§  Full understanding of the SOP  manual

PREFERRED PARTNERS AND CLIENT’S PROFILES

§  Fully conversant with preferred partners both of TTS and the client

§  Ability to update all travelers profiles

PROFIT PERFORMANCE

§  Ensure that all fees are correctly charged at time of ticketing including invoicing and referral bookings

§  No tickets to be on the uninvoiced ticket list

CLIENT SATISFACTION AND RELATIONSHIPS

 

 

 

§  Understanding and adhering to the clients’ travel policies and procedures

§  The ability to advise the solution to the problem

§  A client centric mentality, with consistent extra mile service

§  Ability to build relationships with TTS clients

§  Immediate attention to any client complaint

§  Adhere to TTS /client turnaround times

Application details

Contact Name :Nomsa Mathebula

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