Vacancies

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City of Choice Travel & Tours (Pty) Ltd

Customer Liaison Officer (Contract) Mpumalanga- Nelspruit -Retail
Publication: 16 Apr 2018

Job Description

Two Year Fixed Term Contract with possibility to extend

CUSTOMER RETENTION
  • New and existing customers (grow and retain all existing customers)
  • Relationship building with our customers
  • Month end report turnover reports / reasons for up, down and non-trading
  • Organisation contacts CEO to SCM - all key personal
  • Management reports
  • Maintaining our data base; Quicktrav, Travel Soft & Profile Manager
  • Customer workshops and educationals
  • Manage complaints and queries
  • Surveys, Newsletters
  • Insightly (CRM)
NEW ACCOUNTS AND CONTACTS
  • Implement new account/contract in line with COCT policies
  • Source new leads
SUPPLIERS
  • Ongoing supplier negotiations i.e. commission and account facilities
  • Implementation of account facilities and commissions with COCT office and supplier
  • Relationship building
TENDERS
  • Assist with tender briefings
  • Follow up on tenders
  • Database registration and maintenance
  • Source new tenders
ADMINISTRATION
  • Adhere to COCT reporting procedures & policy
  • Familiarise yourself with COCT products and services
LEARNING AND GROWTH
  • Self-development
  • Implement training and development according to Personal development plan.
  • Read and research information in order to remain abreast with changes within the market

Availability

As soon as possible

Salary

Market Related

Required Qualifications

Grade 12

Location

Nelspruit

General Details

Required
  • Microsoft Office i.e. Word, Excel, PowerPoint
Advantageous
  • Quicktrav
  • Galileo
  • Customer Service Experience
  • Customer Relationship Building
  • Travel Industry Experience

Application details

Contact Name :Kay Pillay

Contact Phone:0860872835

Apply Now