Vacancies

12...818283848586878889...221222

Flight Centre Travel Group

Customer care consultant (Permanent) Gauteng- Johannesburg -Other
Publication: 03 May 2018

Job Description

  • Receiving, investigating, resolving complaints – often same day resolution
  • Customer retention – you will often have to advocate for the customer
  • Provide detailed feedback in writing with a clear outcome
  • Remove emotion from the scenario and find a reasonable solution in line with the customer’s expectations
  • Minimise risk
  • After hours emergency support
  • Strong understanding of the Consumer Protection Act
  • Be a custodian of the customer experience at all times

Availability

ASAP

Salary

Market Related

Required Qualifications

  • Minimum of 3 - 5 years of customer complaint handling for a company         
  • Patience of a saint
  • Great listening skills
  • Impeccable written, verbal & communication skills
  • Strong problem solving ability and negotiation skills
  • Ability to calmly handle conflict
  • Natural curiosity to investigate possible solutions to ensure a more seamless customer experience
  • Ability to initiate duty of care (DOC)
  • Ability to build relationships with fellow colleagues, support teams and suppliers
  • Ability to work independently or as a team to reach a common goal
  • Excellent attention to detail and time management
  • Adapt easily to systems & adhere to Policy and Procedures

Location

Johannesburg

Application details

Contact Name :Recruitment Flight Centre Travel Group

Contact Phone:011 778 1760

Apply Now