Vacancies

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EDS Systems (RF)(Pty) Ltd

Team Leader/Application Support Analyst (Permanent) Gauteng- Johannesburg -Other
Publication: 11 Jun 2018

Job Description

The candidate will be responsible for the support of an Mid-BackOffice application.
  • Work closely with the line manager responsible for support and implementation activities.
  • Day to day management of the support team
  • Proactively manage the call loggings system (Zendesk) and tickets associated to customer requirements.
Functional Skills
  • Knowledge of accounting and travel agency financial operations is a plus.
  • Experience in any Mid or Back office system would be an advantage
  • Travel industry knowledge is preferable
  • GDS experience preferable
  • Interpersonal Skills (Written and Oral)
  • Organisational / Time Management Skills
  • Proven experience on application teams with good problem solving & troubleshooting
  • Ability to multi-task
  • Ability to correctly escalate as required
  • Being able to categorize and prioritize tickets
Technical Skills
  • Knowledge of current, travel-related, PC products and tools 
  • Proficient in Excel, Word and Email Applications
  • Conduct unit, package and performance tests of the software and ensure a level of quality in line with the local guidelines – application support.
  • Basic understanding of networks, connectivity, databases (useful not essential)
  • Being able to differentiate between, a software fault, functional ticket and IT related (useful not essential)
Personal Skills
  • Analytical and proactive, and capable of working independently.
  • Autonomy and pro-activity
  • Customer focus
  • Multicultural approach
  • Organised, structured and accurate
  • Flexible, customer and result driven and a team player

Availability

1 August 2018

Salary

Basic Salary 20k–25k per month, including benefits - medical aid, retirement annuity, group life group disability

Required Qualifications

  • National Diploma in IT/ Business or finance (a plus, not essential)
  • Proficiency in English (oral and written) is essential, additional language is a plus (Portuguese/French)
  • Call centre or customer service experience is a highly desirable

Location

Johannesburg

General Details

  • The role itself requires flexibility in terms of hours of work etc. and an overall positive and pro-active approach to work;
  • Possible/ limited travel could be required.
  • The role is a highly visible role externally, and the Role Holder should thus represent the product/application in a positive, professional manner at all times
  • Fix and follow-up objectives for individuals in line with organizational goals.
  • Ensure timely and appropriate communication between team members and customers.

Application details

Contact Phone:010 140 5660

Apply Now