Vacancies

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Flightsite (Club Travel Online)

Intermediate Ticketing Consultant (Permanent) Western Cape- Tygervalley -Other
Publication: 12 Jun 2018

Job Description

Main Purpose

The main objective of this role is to be a member of the online booking company, Flightsite, issuing tickets on Amadeus whilst delivering service excellence and positively promoting the Company brand.

Duties and Responsibilities

  • Double check the airfare and ticketing instructions given by consultants.
  • Responsible for manual fare builds, recalculations as well as auto pricing.
  • Access fare rules and apply the rules to the changes made on the air ticket.
  • Re-issue tickets in line with airfare rules and airline requirements.
  • Ensure all ticketing documentation is in place before issuing.
  • Maintain ticketing processes and procedures to ensure quick, accurate delivery
  • Issue EMD's according to consultants’ instructions.
  • Adhere to ticketing deadlines.
  • Process refunds of online tickets timeously.
  • Provide an after sales service to online clients.
  • Manage all support functions related to online tickets including special requests and schedule changes.
  • Follow-up with online clients when credit cards are declined.
  • Manage client expectations with regard to turnaround time when applying for refunds and re-issuing tickets
  • Effectively manage queues
  • Quality control
  • E-mail consultants and clients e-tickets timeously.
  • Stay abreast of all airline changes and updates relating to fare increases, commission changes and overrides.
  • Work within a team.

Availability

01st August 2018

Required Qualifications

  • Minimum 3-year ticketing experience on an Intermediate level
  • Proficient in Amadeus
  • Strong knowledge of International Fares
  • Excellent organizational skills
  • Ability to prioritise work
  • Attention to detail with a high level of accuracy
  • Excellent verbal and written communication skills
  • Ability to excel under pressure
  • A service delivery mindset and a strong client service focus
  • Solution-driven and the ability to be resourceful and proactive in dealing with issues that may arise.
  • Effective team player
  • Willingness to work a flexible schedule

Location

Tygervalley

General Details

Visit our careers site on www.clubtravel.co.za

 

Application details

Contact Name :Wardah Smith

Contact Phone:021-9707777

Apply Now