Vacancies

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Air Mauritius

Customer Service Agent (Permanent) Western Cape- Cape Town International Airport -Airline
Publication: 02 Jul 2018

Job Description

Customer Service Agent: Operations, Reservations & Ticketing

Based at Cape Town International Airport
  • Meeting with all airport stakeholders
  • Customer Relations
  • Knowledge & experience in ticket issuing, re-issues, Last Minute Upgrades, Excess Baggage, Exit Seats & EMD's
  • Travel Trade Support (telephone reservations)
  • Ground handling Liaison and actions
  • Liaise with Airport Authorities and Government Authorities to ensure Air Mauritius operations are compliant and in line with local laws and legislation.
  • Complete all pre- & post departure documentation, reporting and statistical data

Availability

Immediately

Salary

Market related – to be discussed at the interview

Required Qualifications

  • Matriculation – Grade 12
  • Minimum 3 years' airline experience including dispatch, load control & operations
  • Tertiary Education required
  • Supervisory experience an advantage
  • Ability to operate independently within the guidelines stipulated in the Air Mauritius GOM – Ground Operation Manual.
  • Understanding & knowledge of:
    - Weight & Balance
    - Airside Safety Awareness
    - Ground Operations
    - Understanding of CAA, ICAO, IATA & ACSS guidelines
  • Reservations, Ticketing and Amadeus knowledge compulsory
  • Computer/IT Skills, good working knowledge of Microsoft Office (Outlook Excel, Power Point and Word)
  • Excellent verbal & written communication skills and a command of the English Language
  • French an advantage

Location

Cape Town International Airport

General Details

  • Please note you work undefined hours as per the operational requirements of the airline.
  • Only qualifying candidates may submit a CV to agoddard@airmauritius.com - click on "Apply Now" button
  • Air Mauritius reserves the right to reject profiles that do not meet the minimum level of requirement.
  • Applicants must have South African Citizenship.
  • We conform with the Employment Equity Act. All security checks & referencing will be done.

Application details

Contact Name :Ailsa Goddard

Contact Phone:011 601 3900

Apply Now