Vacancies

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Club Travel

Junior Ticketing Consultant (Permanent) Western Cape- Cape Town CBD -Ticketing
Publication: 13 Jul 2018

Job Description

The main objective of this role is to be a member of the Centralised Ticketing Departrment issuing tickets for ITC's and internal customers whilst delivering service excellence and positively promoting the Company brand

Required Qualifications

  • Double check the airfare and ticketing instructions given to you by consultant by checking on Ourweb / TI / GDS system.
  • Clear queues every 30mins
  • Ensure tickets are issued within the 1.5hr turnaround time.
  • Ensure all bookings are sent to QC to be checked.
  • Issue a minimum of 400 tickets a month
  • Ensuring errors are kept below 10 and a ratio of 0.68 per month.
  • Auto pricing and issuing of such tickets.
  • Ensure all ticketing documentation is in place before issuing.
  • Maintaining the structure that is in place in ticketing to ensure quick accurate delivery.
  • Working as a team with other colleagues. 
  • Issuing of EMD's according to consultants instructions.
  • Adhering to ticketing deadlines.
  • Obtain credit card authority codes directly from the bank when passenger and card holder differ.
  • Follow up on urgent bookings with a phone call.
  • Ensure an SMS is sent for every booking that is rejected.
  • Working according to processes and procedures put in place.
  • Ensuring EFT payments are sent to relevant people.
  • Ensure where possible all cash tickets are swopped for VNETT cards.
  • Answer all calls within specified time
  • Refer to the internal drive for all ticketing documentation.
  • Any other requirements that may need to be completed.

Location

Cape Town CBD

General Details

  • Minimum 1 year ticketing experience
  • 1 GDS essential (preferably Sabre)
  • Excellent organisational skills
  • Excellent customer relations
  • Able to communicate well (written and verbal)
  • Ability to prioritise work
  • Effective team player
  • Attention to detail with a high level of accuracy

Application details

Contact Name :Wardah Smith

Contact Phone:021-9707777

Apply Now