Vacancies

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Rennies

Team Leader to our Leisure Team/Renniestravel.com. (Permanent) Gauteng- Parktown -Other
Publication: 05 Sept 2018

Job Description

KEY PERFORMANCE OBJECTIVES

Productivity

  • Travel and Complex Itinerary :
  • Process bookings and issue documents
  • Upsell & facilitate value adding products.
  • Travel Process management 
  • Supervise ITC operational Support
  • Supervise Leisure team
  • Manage quality of work and outputs
  • Manage reporting of team and website sales

Retention

  • Client Experience Management
  • Provide Client Services and promote continuous service improvement in the team
  • Resolve Client Queries/Complaints and manage Escalated Queries
  • Adhere to Client policies and Contractual supplier Agreements 

Profitability

  • Revenue maximization
  • Upsell to improve operating margin
  • Maximum utilization of preferred suppliers
  • Raise invoices and vouchers in Mid-Office
  • Cost Management
  • Manage own costs and time
  • Eliminate unnecessary financial loss

People

  • Self-development
  • Learning and Growth
  • Self-development – read and research information in order to remain abreast with changes within the Travel Industry
  • Manage own development through a structured PDP
  • Mentor & Coach junior travel consultant
  • Resource utilization – Nationally & Globally
  • Living the Brand
  • Living the corporate values
  • Team Player – participating in all company initiatives
  • Adhere to Rennies Travel Code of Conduct

Availability

ASAP

Salary

Market Related

Required Qualifications

  • Diploma in Travel & Tourism / equivalent NQF Level 5
  • Previous People Management required
  • 5 - 7 years’ relevant experience
  • Excellent Africa and International Fares knowledge
  • required to work afterhours
  • Group bookings dealing with VIP Travellers
  • Extremely organised

Location

Parktown

General Details

Rennies Travel would like to appoint a Team Leader to our Leisure Team/Renniestravel.com.

Successful candidates will be expected to embrace the Rennies Travel culture, and live the core values which underpin everything we do:

  • Integrity
  • Passion
  • Innovation
  • Inclusivity
  • Accountability

Interested parties should consider their current strengths in light of the requirements of this position, and their willingness to commit to the above. If interested, CV applications should be submitted to Christopher Simonsen Careers@renniestravel.com.

NB: This appointment will be made in accordance with our commitment to Employment Equity.

Application details

Contact Name :Christopher Simonsen

Contact Phone:011 407 2400

Apply Now