Vacancies

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American Express Travel

Ticketing Consultant (Permanent) Gauteng- Rivonia -Ticketing
Publication: 11 Sept 2018

Job Description

To effectively assist, confirm and issue air tickets to ticketing clients on Amadeus, Galileo and Sabre 

Availability

01 October 2018

Salary

Neg

Required Qualifications

 

JOB CHALLENGES

§  Attention to detail

§  Client Retention

§  Broking clients with limited travel knowledge

§  Fraud

§  Back Office system

 

 

EDUCATIONAL REQUIREMENTS

§  Matric Certificate

§  Travel Course from a recognized Tertiary Institute

§  Amadeus and Galileo Certificates

§  Fares Course ( minimum beginners)

 

 

EXPERIENCE IN YEARS

 

§  Minimum 3 years in a similar role

 

KNOWLEDGE

§  Full understanding of  ticketing / issue in exchange / interline policies

§  BSP understanding

§  Good knowledge of  fares / fare rules

§  Sound geographical knowledge Ability to use Dashboard / Intranet / Internet / e-mail

Location

Rivonia

General Details

 

QUALITY CONTROL AND ISSUE AIR TICKETS

§  Galileo and Amadeus certificates

§  Full understanding of ticketing / issue in exchange / interline policies / IT fares

§  BSP understanding

§  Good knowledge of fares / fare rules

§  Ability to use Dashboard / Intranet / Internet /  e-mail

§  Ability to use Client Files

§  Adherence to Amadeus / Galileo processes and procedures

§  Build good, professional working relationship with our clients, colleagues and suppliers

§  Management of debtor’s accounts

§  Maximum 2 hour turnaround time for processing bookings

§  Processing of refunds to BSP in a timely manner

 

CRM PROCESS

§  The ability to understand and use service fees

§  Build BARS/PARS and use with all reservations

§  The ability to use contracts

§  Follow procedures and the use of processor

§  Ensuring that all transactions and transactions fees are correctly charged at the time of ticketing

§  Ensuring all ECC charges are invoiced out the following day

Immediate attention to any clients complaints

 

BUILD INTER-RELATIONSHIPS

§  Adherence to TTS policies and procedures

§  Cost conscience

§  Attendance to company meetings and functions

§  Team work

§  Assist with any task assigned to you by Manager

BUILD BUSINESS RELATIONSHIPS AND TEAM WORK

 

§  Build good, professional working relationship with our clients, colleagues and suppliers

§  Assist and support the team in the level of expertise

§  Ensure interdepartmental Interaction with internal staff

 

Application details

Contact Name :Nomsa Mathebula

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