Vacancies

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Boutique Travel Company

Travel Consultant (Permanent) Gauteng- Sandton -Retail
Publication: 24 Jan 2019

Job Description

  • Read and understand corporate clients travel policy, know where to find information in the policy and ensure it is kept updated.
  • Ascertain client’s needs and advise suitable products and services.
  • Prepare and process quotes within time frame set by the clients Service Level Agreement
  • Follow up on all quotes within 3 days.
  • Build relationship with client to ensure client retention.
  • Book all travel related services (flights & ground) either on Galileo, Amadeus, website or with supplier in accordance to the clients travel policy.
  • Liaise with key partners such as hotels and airlines regarding bookings and schedules.
  • Advise clients regarding passports, visas, health requirements, foreign exchange, travel insurance, car parking, car hire, transfers, accommodation, excursions and any other travel related services.
  • Process clients booking including pre-seating, meals and any special requirements.
  • Ensure that the client has been informed of the conditions of travel, in writing, before payment is accepted.
  • Create and update client’s booking file including client’s contact details and full details of fare quoted and services offered.
  • Inform clients of Club Travels’ Terms & Conditions as well as those of the suppliers.
  • Collect payment from clients while adhering to Company policy on form of payment and payment procedures. (For leisure bookings)
  • Ensure all necessary documentation is issued within allocated time.
  • Make certain the conditions of travel are clearly stated on the itinerary.
  • Assist with changes to travel arrangements and bookings where necessary.
  • Manage and control own queues.

Required Qualifications

  • Minimum 6 years retail leisure & corporate consulting experience with proficient Amadeus as a  GDS , re-issues, international fares, multi city fare build.
  • Excellent geography, destination and product knowledge
  • Outgoing and approachable with exceptional customer service skills
  • Outstanding verbal and written communication skills
  • Passionate about travel and people
  • Computer literate with MS Outlook and the internet
  • Attention to detail
  • Ability to excel under pressure
  • Excellent organisational skills
  • Strong sales focus
  • Team Player

Location

Sandton

Application details

Contact Name :Wardah Smith

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