Vacancies

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Club Travel Corporate

Key Accounts Manager (Permanent) Gauteng- Rosebank -Other
Publication: 18 Jun 2019

Job Description

The Key Account Manager is responsible for managing a portfolio of clients. The key focus areas being multi-level client relationships, understanding the contract per client and aligning to the contract in order to achieve a strategic, value added service delivery towards each client and a full understanding of the various online booking tool in order to assist the client with day to day queries.

KEY RESPONSIBILITIES

  • The KAM needs to build and maintain multilevel relationships within the client (this includes levels such as PA’s and travel bookers, CEO and CFO, procurement heads and travel decision makers
  • Explore opportunities for organic growth within client base.
  • Business Acumen
  • Where applicable deliver monthly MIS reports to Identify additional revenue opportunities per client.
  • Understand financial viability per client (cost per transaction, profit performance).
  • Understand client fee model per client ( includes annual fee negotiations and increases).
  • Understand contract per client and align to the contract in order for service delivery and value adds delivery to match the contract terms.
  • Client Master Plan - Completed and updated quarterly for every client.
  • Client Travel Data (Reviews) / strategic value contribution- All reviews / dashboards presented timeously to local client contact.
  • Preferred Supplier Relationships - Shifting clients spend to preferred partners away from non-preferred partners.
  • Understand new routings, projects etc within clients and drive our preferred partners
  • Suppliers relationships and meetings to be ongoing.
  • Complete a detailed monthly report including risks, opportunities and highlights per client.
  • Ability to work with global technology solutions implemented within clients.

COMPETENCIES

  • Sales and relationship building capability
  • Presentations skills and public speaking
  • Supplier interactions and negotiations
  • Continued Business consulting in selling technology solutions
  • Client reviews and workshops

Required Qualifications

  • Matric Qualification
  • Degree in Business Management is beneficial
  •  3-4 years Account Management experience at a TMC
  • Microsoft (word, power point, excel)
  • Online booking tool technology
  • Sound financial knowledge in order to negotiate client fee models and understand margin per client at all times.
  • Ability to read and understand client MIS reports and convert into presentable review
  • Quality Management Systems.

TECHNOLOGY

  • Understand all online booking tools implemented within client base.
  • A full understanding of the technology is required in order to assist the clients with day to day queries, ad-hoc training and structural changes as and when required

Location

Rosebank

General Details

All Applications must be submitted to Club Careers by accessing the link below:-

https://www.clubtravelgroup.co.za/club-careers

Application details

Contact Name :Wardah Smith

Contact Phone:021-9707777

Apply Now