Vacancies

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Satguru Travel

Umrah Consultant (Permanent) Gauteng- Johannesburg -Retail
Publication: 18 Aug 2022

Job Description

Umrah Consultant Role is designed to channelize and synchronise all the travel operations activities to support & increase sales of the branch / country for Umrah packages. You will be responsible for promoting and booking traveling arrangements for individual clients or groups. The goal is to enhance satisfaction and acquire an expanding and dedicated clientele. This position directly reports into Branch Manager.

Position Type
  • General Shift & Permanent Position
KEY CHALLENGES:
  • Negotiation with the clients
  • Deal closure
  • Feeling pulse of the clients

Availability

ASAP

Salary

Negotiable

Required Qualifications

SKILLS & KNOWLEDGE     
  • Educational Qualifications –Diploma / Graduate
  • Relevant (Functional/Level) & Total Years of Experience – minimum 3 Years
  • Experience with BSP / IATA related operations will get preference.
  • Functional Skills Negotiation Skills, Good Communication, Team player
  • Basic knowledge of computer
  • Self-Starter and works under minimum supervision

Location

Johannesburg

General Details

ACCOUNTABILITIES & RESPONSIBILITIES:
  • Develop and expand customer base for UMRAH & Islamic Tours
  • Ensure all communication both written and verbal is professional, accurate and conducted in a timely manner
  • Expert of GDS – Amadeus/Galileo
  • Possess an updated knowledge about UMRAH packages rules and Policies as well as airline rules and policies and visa requirements
  • Have excellent knowledge of destination (Holy Places in Makkah and Madinah)
  • Organize UMRAH Packages from beginning to end, through booking tickets, ground transportation, accommodation etc.
  • Use promotional techniques and prepare promotional materials to sell itinerary tour packages or Fixed departures
  • Handle unforeseen problems and complaints and determine eligibility for money returns
  • Create and update electronic records of clients
  • Maintain relationships with key persons – internal and external
  • Keep financial statements and documents safe
  • Reach the revenue and profit targets
  • Clear concepts on all bookings, issue, reissue and refund policies.
  • Liaison with travel partners, including airlines and hotels and tour operators.
  • Maximize revenue by developing and implementing a sales and marketing plan in conjunction with the Management Services Team.

Application details

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