Vacancies

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Rennies BCD Travel

Travel Manager (Permanent) Gauteng- Johannesburg -Retail
Publication: 23 Sept 2022

Job Description

We require an independent, quick-thinking problem solver with strong operational travel experience and exceptional people management skills. You will provide operational leadership to a team of consultants and team leaders to ensure that operational service levels meet and exceed client expectations.

Key Responsibilities
  • Providing traveller support consulting services, including after-hours;
  • Effective management of all the existing activities relating to the provision of personalised and consistent quality service to all clients across a broad range of business sectors;
  • Recruitment and retention of the staff;
  • Maximising team performance in line with the business objectives.
Overall Duties and KPIs
  • SERVICE & SALES - Deliver outstanding Client Experience while prioritising the right activities to increase sales organically and identifying opportunities for additional revenue streams. Upselling and facilitation of value-added products.
  • TECHNOLOGY - Proactively adopting new technology to ensure all deliverables and outputs are met. Effective usage and understanding of all systems and technology.
  • PROFITABILITY - Maximise revenue opportunities by ensuring that processes are strictly adhered to.
  • ASSET MANAGEMENT - 0% Outstanding on cash sales. Managing preferred supplier support as well as operational processes that maximise client savings such as refunds.
  • EXPENSE MANAGEMENT - Eliminate unnecessary financial loss by ensuring correct operating processes are in place.
  • PEOPLE - Taking accountability for your personal growth and development and mentoring junior team members. Living our brand values and promise daily.

Availability

Immediately

Salary

Negotiable based on experience. Benefits include: Pension, Medical Aid, Incentives

Required Qualifications

Required (not-negotiable)
  • Sabre Red 360
  • Relevant qualifications in Travel and Tourism
  • General Travel Certificate
  • 5 - 8 years’ experience in the retail travel industry
  • Strong operational and GDS/travel systems experience, fares knowledge, staff management skills and the ability to work within a fast-paced, busy environment

Location

Johannesburg

General Details

Knowledge Required
  • Travel-related systems and procedures
  • Advanced Domestic, Regional and International fares and ticketing
  • Advanced Domestic, Regional and competent International destinations
  • Advanced GDS
  • Rennies BCD Travel products and services
  • Rennies BCD Travel policies and procedures
  • Client travel policy
  • Business acumen
  • Non-Negotiable operational processes
Skills Required
  • Leadership and Supervisory skills
  • Coaching and Mentoring skills
  • Conflict Management skills
  • Proficiency in MS Office
  • Interpersonal skills, including Conflict Resolution
  • Excellent Communication Skills (Written and Verbal)
  • Analysis and Problem-Solving skills
  • Relationship Building skills
  • Time and Stress Management skills
  • Advanced Research skills
  • Consulting skills
Personal attributes we value
  • Customer Service Orientation
  • Approachability
  • Detail-orientated and quality driven
  • Initiative
  • Flexibility
  • Professionalism
  • Team Player
  • Diplomacy
  • Energy and Drive
  • Patience

Application details

Contact Name :Thobeka Malefane

Contact Phone:+27 (0)87 110 1149

Apply Now