Vacancies

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Rennies BCD Travel

Client Services Consultant (Permanent) Gauteng- Johannesburg -Retail
Publication: 25 Nov 2022

Job Description

This is a strategic and consultative function within the Client Services Division. The role is responsible for ensuring and improving the client value and profitability of the company through provision of effective methods and Strategies. This position forms an integral part of our overall solution, providing support to our clients and travel advisors through value added services. 
  • Provides a consultative approach and assistance with regards to emergency passports and visas.
  • Resolution of high profile and emergency visa services.
  • Strategic Relationships with Embassies, Value added Suppliers and Home Affairs
  • The effective management of all these activities relating to the provision of personalised, consistent, and customised quality service to clients.
  • Maximising performance from the existing business based on the company measurements of client retention, revenue, expense management, asset and cash management and operating profit.
  • This position is responsible for the effective communication and positive results for travellers requiring visas, passports and any other client services value added products.

Availability

Immediately

Salary

Negotiable based on experience Benefits include: Pension, Medical Aid, Incentives

Required Qualifications

  • Sabre Red 360
  • Diploma/relevant qualifications in Travel and Tourism
  • General Travel Certificate
  • 5 plus years’ experience in visas and passports.
  • Strong operational / travel systems experience, staff management skills and can work within a fast-paced, busy environment.

Location

Johannesburg

General Details

Knowledge Required:
  • Strong support to consultants and clients for various elements of travel, i.e. Visa knowledge, Home Affairs processes and procedures, different products related to travel.
  • Travel-related systems and procedures
  • Advanced Domestic, Regional and International fares and ticketing
  • Advanced Domestic, Regional and competent International destinations
  • Advanced GDS
  • Rennies BCD Travel products and services
  • Rennies BCD Travel policies and procedures
  • Client travel policy
  • Business acumen
  • Non-Negotiable operational processes
Skills Required:
  • MS Office
  • Interpersonal skills (including Conflict Management)
  • Excellent Verbal and Written Communication Skills
  • Analysis and Problem-Solving Skills
  • Relationship Building Skills
  • Time and Stress Management Skills
  • Advanced Research Skills
  • Consulting Skills
  • Telephone Skills
  • Driver’s License preferably
Personal Attributes Required:
  • Customer service orientation 
  • Approachability
  • Detail orientated and quality driven
  • Initiative
  • Flexibility
  • Professionalism
  • Team Player
  • Diplomacy
  • Energy and Drive
  • Patience
  • Accuracy

Application details

Contact Name :Lynn Howarth

Contact Phone:086 177 7795

Apply Now