Vacancies

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Intrepid Southern Africa

Senior Reservations Assistant (Permanent) Johannesburg -Wholesale
Publication: 06 Feb 2023

Job Description

  • Bookings/Reservations
  • Reservations Coordination
  • Supplier Relationship Building    
  • Feedback Management    
  • Trip Coordination 
  • Sales Support
  • Relationship Building with others Department
  • Crew Relationship Building
  • Brand Awareness 
  • Time Management 
  • Administration
  • Financial Administration
  • Process Improvements 
  • Purpose Beyond Profit

Required Qualifications

QUALIFICATIONS, TECHNICAL SKILLS AND EXPERIENCE 

  • Experience with a reservations system (Travel Studio Advantageous)
  • Experience with ticketing and other reservations processes
  • Strong destination/regional and local travel knowledge
  • In-depth knowledge of product, itineraries, destinations, and the adventure travel industry in Southern Africa.
  • Excellent organizational and administration skills
  • Strong communication skills (telephonic, verbal & written) in English and preferably a local language
  • High level of computer literacy (particularly Microsoft Office)
 SOFT SKILLS AND OTHER PERSONAL ATTRIBUTES
  • An understanding of and a passion for Intrepid's style of travel, including the styles of our different brands.
  • Attention to detail, with the ability to prioritize and manage own workload
  • Reliable while able to work under pressure
  • Personable and self-motivated
  • Demonstrating high standards of customer service
  • Confident and professional communication skills
  • Can work independently and within a team
  • Friendly and flexible
  • An understanding of and a belief in the Responsible Travel philosophy
 VALUE ALIGNMENT AND PURPOSE
  • Passion for travel and belief in Intrepid Group’s responsible travel philosophy
Understanding of and support for Intrepid Group’s Purpose Beyond Profit ethos
  • Clear alignment with Intrepid Group’s values (Growth, Innovation, Fun, Responsibility, Passion, Integrity)
  • A digital mindset

Location

Johannesburg

General Details

The Senior Reservations Assistant is responsible for the administration and follow up on bookings to meet Intrepid Group and Sales team requirements.  The position manages the accurate and efficient confirmation of bookings for all suppliers for both Intrepid Group and external clients as scheduled and ensures the budgeted costs are correct and that all information relating to the booking is recorded in systems. They also provide confirmations to the Sales team for external clients.  Where a booking is not able to be made or there is a costing issue, the Senior Reservations Assistant will provide accurate feedback and alternatives where appropriate to ensure that customer service levels are maintained. Follow-up support for all bookings, responding to enquiries from Sales and Operations, is also critical to maintain excellent customer service.

To apply go to - https://career10.successfactors.com/sfcareer/jobreqcareer?jobId=1436&company=intrepidgr

Application details

Contact Name :Nkululeko Malinga

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