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Client Liaison & Sales Coordinator - 410912JR (Permanent) Gauteng- JHB North -Other
Publication: 01 Sept 2023

Job Description

The role will cover duties and functions across various brands within the business and will require an individual who is not only a highly organised multitasker, but also someone who possess a strong ability in dealing with matters related to client/guest resolutions and communications.

  • Provide assistance and support to the Regional Sales & Marketing Manager (RSMM) in sales related requirements, including client follow up’s and reservations follow up’s
  • Supporting the RSMM in identifying, nurturing and growing target account relationships into the business
  • Collaborate with various internal departments to ensure timeous and seamless engagement with clients on quote requests and booking processes.
  • Gathering correct client/agency/DMC/TO information and assisting the systems team with creating new client profiles within the booking system.
  • Run and submit quarterly consortia revenue reports, including the monthly maintenance of Consortia intranets
  • Adhoc assistance to the product and marketing departments where required
  • Processing client complaints and resolutions through feedback and consultation with the relevant operations, sales and reservations managers
  • Assist the reservations team in a consultative manner along with agents and guests to curate creative itineraries

Availability

ASAP

Salary

R2400-R27000

Required Qualifications

Prior experience in a role as a Client Liaison Officer and/or Sales Coordinator (requirement).

Travel industry background (A strong advantage).

Ability to multi-task functions across different company brands.

Complaints handling and drafting feedback letters to customers.

A good understanding of social media platforms and well versed in posting content.

Understanding of creating client/agent profiles into reservations systems.

Running and exporting system revenue reports and submitting to clients.

Loading information and content onto client websites

Well versed in working on MS Excel and a good understanding of data formulas

Location

JHB North

General Details

Inbound Tour Operator in JHB North

Application details

Contact Name :Jean Rymer

Contact Phone:011 789 3337

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