Vacancies

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Rogers Aviation South Africa

Ticketing Agent (Permanent) Western Cape- Cape Town -Ticketing
Publication: 26 Sept 2023

Job Description

  • Attend, provide assistant, intervene and follow up on all queries and requests from direct passengers (South Africa / Namibia)
  • Reply to phone and attend visiting clients in a positive manner so as to satisfy their requirements.
  • Use appropriate tools, travel information manual or tariff manual and other relevant references to obtain information and details of airline.
  • Apply tariff principles, rules and regulations to quote air fares relative to the itinerary of clients.
  • Issue air tickets and EMD´s  
  • Delays - Handle flight delays and cancellations – Rebooking, Rerouting, Reissues, Broadcast etc.
    • Make every effort convert encounters with clients into reservations and sales
  • Attend and follow up claims as per airline standards – tickets, complaints, refunds, etc.
  • Abide to all airline standards, policies, and procedures.  
  • Proper filing of documents

Required Qualifications

  • IATA Diploma
  • Amadeus Certificate
  • At least 2 years’ experience in the relevant field
  • Strong interpersonal & communications skills
  • Customer oriented mindset
  • Excellent knowledge of latest trends
  • Team player

Location

Cape Town

Application details

Contact Name :Susana Ribeiro

Contact Phone:083 387 1698

Apply Now