Vacancies

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TBO.com

Customer Experience & Operations Executive (Contract) Gauteng- Johannesburg -Wholesale
Publication: 07 May 2024

Job Description

Managing incoming calls and customer service inquiries on CRM platform and identifying and assessing agent needs to achieve satisfaction. The CX Executive will act as a liaison, provide product/services information, answer questions, and resolve any emerging requests that our agent accounts might face with accuracy and efficiency.

Availability

1 June

Salary

Market related

Required Qualifications

  • Proven customer support experience or experience as a wholesale service representative
  • Track record of over-achieving quota
  • Strong phone contact handling skills and active listening
  • Familiarity with CRM systems and practices
  • Customer orientation and ability to adapt/respond to different types of characters
  • Excellent communication and presentation skills
  • Ability to multi-task, prioritize, and manage time effectively
  • 3-5 years travel industry experience
  • Ability to work After Hours / Weekend shift on rotational basis

Location

Johannesburg

General Details

We are looking for a patient, empathetic, and passionately communicative person who loves to talk and understands the value of good communication skills.

Ability to put themselves in our agents’ shoes and advocate for them when necessary.

Resilient problem solver who has the ability to investigate if they don’t have enough information to answer agents questions or resolve complaints and requests.

Application details

Contact Name :Debbie Moorcroft

Contact Phone:+27 63 413 1207

Apply Now