Vacancies

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HWT - Broadacres

Senior Independent Travel Consultant (Permanent) Gauteng- Johannesburg -Retail
Publication: 17 Mar 2025

Job Description

To compile domestic, regional and complex multi-faceted international travel.

ESSENTIAL DUTIES AND RESPONSIBILITIES

PERFORMANCE AREA RESPONSIBILITY
  • Receive travel requests from the client
  • Ensure delivery of SLA’s and the agreed turnaround time
  • Obtain the 3 best possible options from all suppliers for every client
  • Compile quotations to HWT Broadacre standard template and forward it to the client
  • Arrange booking as per the approved quotation from the client
  • Provide the booking confirmation once the reservation has been completed
  • Receive the order number or approval from the client which confirms acceptance of the quote and proceed to issue the documents i.e. airline tickets, car and hotel vouchers etc.
  • Ensure you have checked and fulfilled all visa, health, insurance requirements on international bookings
  • Ensure any airline and hotel loyalty numbers are recorded in the booking
  • For international bookings, ensure that travel insurance has been offered. If declined, an indemnity form must be completed and kept on file
  • Ensure special meal requests have been booked timeously
  • Forward the completed documents to the client via email
  • Read and research any information to remain informed of any changes within the market.
  • Offer any ancillary services such as restaurant bookings, etc.
  • Be willing to research and give advice on hotels, restaurants, rail options etc.
  • Client profile management
  • Effective usage and understanding of all systems and technology
  • Adoption of new technology, OBT etc.
ESSENTIAL RESPONSIBILITES
  • Follow up on any unapproved bookings before leaving the office each working day
  • Monitor PNR and queues
  • Manage refunds to clients
  • Endeavour to use preferred suppliers
  • Offer additional value add services to increase revenue streams
  • Provide sales leads where possible
  • Available to take calls 24/7 from customers, suppliers and colleagues
  • Willingness and ability to work late on occasion in order to complete any tasks that are not able to be left until the next day
  • Responsible for the HWT-Broadacres in-house 24-hours emergency cell phone on a rotational basis

Required Qualifications

QUALIFICATIONS (SKILLS, KNOWLEDGE AND ABILITIES REQUIRED)
  • Diploma in Travel and Tourism
  • Excellent geographical knowledge
  • 10 years’ experience in a senior consultant position
  • Proficiency on Sabre or Amadeus
  • Proficiency in booking all aspects of domestic, regional and point-to-point international corporate and international leisure
  • 100% usage of automation through our technology platforms.
  • Experienced in Corporate and leisure VIP travel and concierge level service
  • Independent Travel Consultant willing to grow their business with possible revenue share.
  • Results driven
KNOWLEDGE & SKILLS
Knowledge Required
  • In-depth knowledge of International fares and ticketing
  • Ability to handle complex international re-issues
  • Domestic, Regional and International Destination knowledge
  • Solid international leisure travel knowledge
  • Travel related systems and procedures knowledge
  • HWT - Broadacres products and services knowledge
  • Client Travel Policy knowledge
  • MS Office
Skills Required
  • Interpersonal skills
  • Entrepreneurial mind and driven
  • Consulting skills
  • Research skills
  • Relationship building
  • A passion for what you do
  • Upsell to exceed client’s expectations
  • Good command of spoken and written English Language

Location

Johannesburg

General Details

REPORTING TO Head of Operations – HWT Broadacres
 

Application details

Contact Name :Shirley Figlan

Contact Phone:0844012281