Vacancies

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Club Travel

Online Call Centre Agent (Permanent) Western Cape- Other
Publication: 01 Sept 2014

Job Description

Would you like to be part of a growing business with phenomenal potential? Online travel is the future and it is exciting! Our company is growing (fast!) and we need you to join us if you want to be part of something new and innovative. We deal with hundreds of customers per day issuing tickets and planning trips and if you can share our vision we would like to show you what our website does, so come talk to us.

Required Qualifications

• Assist clients telephonically or via email • Acknowledge all online queries within 1 hour • Advise suitable products and services. • Prepare and process quotes within the same day. • Follow up within 48 hours. • Liaise with tour operators, hotels and airlines • Knowledge on passports, visas, foreign exchange, travel insurance, car parking, car hire, transfers, accommodation and excursions. • Process bookings including pre-seating, meals and any special requirements. • Confirm conditions of travel, in writing, before payment is accepted. • Create and update client’s booking file • Advise Terms & Conditions as well as those of the suppliers. • Ensure all necessary documentation is issued • Assist with changes to travel arrangements and bookings where necessary. • Manage and control own queues.
Skills, Experience & Education • Minimum 2 years leisure consulting experience • Strong geography, destination and product knowledge • GDS proficient (preferably on Amadeus) • Sales focused with experience of working in a target driven environment • Own transportation and driver's license • Outgoing and approachable with excellent customer service skills • Excellent verbal and written communication skills • Passionate about travel and people • Computer literate with MS Office • Attention to detail • Ability to excel under pressure • Excellent organisational skills • Team player

Location

General Details

Please visit http://clubtravel.external.erecruit.co.za

Application details

Contact Name :Wardah Smith

Contact Phone:021-9707777

Apply Now