Vacancies

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Infusion Consulting

Team Leader Leisure (Permanent) Gauteng- Johannesburg -Retail
Publication: 19 Mar 2013

Job Description

To assist, coach, mentor and support all reporting staff whilst continuing to perform daily responsibilities as well as ensure customer satisfaction. Consulting on a daily basis and dealing with clients.

Availability

ASAP

Salary

Negotiable

Required Qualifications

Minimum 5 years travel consultant experience
Professionalism
Total Accountability Beyond Area of Responsibility
Ability to Handle Pressure and Volume
Problem Solving

Location

Johannesburg

General Details

Attendance of the staff quarterly meeting and ensure attendance of all your staff
Approve and encourage training and development as per development plan for their respective team members
Knowledge of staff’s Job descriptions and ensuring they are adhered to
Consult and assisting clients
Drive staff motivation and communication
Drive customer service and booking conversion
Individual monthly 1/1’s with the team
Attending and resolving customer complaints with urgency
Training co-ordination and encourage
Acknowledgement of staff compliments
No tickets to be on the uninvoiced ticket list
The ability to advise or seek solutions to problems
Spot check consultant booking files
Preferred partner drive - ability to change support instantly
Meet given targets
Understanding of Amadeus
Sell all local / regional and international / flights / accommodation / car hire / transfers
Work out fares and upgrades including RTW fares
Process visas correctly and timeously
Fare build
Issue in exchange

Application details

Contact Name :Nomsa Mathebula

Contact Phone:0114653944

Apply Now