Vacancies

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Rennies

Junior Travel Consultant (Permanent) Eastern Cape- Port Elizabeth -Retail
Publication: 27 Jan 2015

Job Description

(Products, services, and information which the individual must provide to external individuals or groups, or one another to accomplish the organisation’s strategy)
Productivity
Travel and Complex Iternary :
 Determine needs and research potential solutions and options for the client
 Process bookings and issue documents
 Upsell & facilitate value adding produicts.
Technology Adoption :
 Apply available technology to all deliverables and outputs
Retention
• Client Experience Management
 Provide Client Services
 Resolve Client Queries /Complaints
 Adhere to Client Policies and Contractual Supplier Agreements
Profitability
• Cost management
 Manage own costs and time
• Revenue maximisation
 Accuracy and completeness of fees charged
 Maximum utilisation of preferred suppliers
 Accuracy and efficiency in all areas of consulting thus eliminating unnecessary financial loss
 Improve operating margin
 Manage refunds to clients
People
Self development
• Learning and Growth
 Self-development – read and research information in order to remain abreast with changes within the Travel Industry
 Manage own development through a structured PDP
 Mentor & Coach junior travel consultant
 Resource utilisation – Nationally & Globally
• Living the Brand
 Living the corporate values
 Team Player – participating in all company initiatives
 Adhere to Rennies Travel code of conduct

Availability

ASAP

Salary

Market Related

Required Qualifications

Rennies Travel products and services
Rennies Travel policies and procedures
Client Travel Policy
Galileo,Logi and Finwiz
Non-Negotiable operational Processes
Travel related system and procedures
National and Basic regional destinations
Domestic fares and Ticketing
Basic Business acumen
General Travel Certifiacte
1 years Plus’ experience in the retail travel industry
Diploma in Travel and Tourism

Location

Port Elizabeth

General Details

Use of MS Office
Galileo
Verbal and Written Communication
Interpersonal Skills (including Conflict management)
Analysis and Problem Solving Skills
Problem Solving Skiils
Research Skills
Telephone Skills
Relationship building
Time management Skills
Consulting Skills

Application details

Contact Name :Michelle Forlee

Contact Phone:27 41 3968800

Apply Now