Vacancies

12...157158159160161162163164165...221222

Travcorp SA (Pty) Ltd

Direct Reservations Consultant for Contiki (Permanent) Gauteng- Rosebank, Johannesburg -Retail
Publication: 12 Feb 2015

Job Description

• Answer telephones and respond to direct customer requests;
• Assist with walk in passengers by offering all our services including booking air;
• Generate new business from Directs by following up on all enquires and leads
• Project a professional company image through phone interaction and good Customer Service
• Sell all products and book in the reservations system, Tropics;
• Provide customers with product and service information;
• Upsell products and services;
• Transfer customer calls to appropriate staff;
• Identify, research and resolve customer / agent issues;
• Follow up on customer inquiries not immediately resolved;
• Reply to all customer requests both telephonic and email within 24 hours;
• Recognise, document and alert the Manager of trends in customer / agent calls;
• Recommend process improvements where needed;
• Ensure your product knowledge is continually updated on all brochures;
• Assist your team members where necessary with product knowledge;
• Assist your team members with reservations bookings when needed to help achieve targets;
• Ensure all customer details are captured for a Directs database;
• Other duties as assigned within the Reservations Department.

Availability

Immediate but can be negotiated

Salary

• Negotiable salary • 50% contribution to Discovery Medical Aid • 7.4% contribution towards the organization’s Provident Fund

Required Qualifications

• Diploma or Degree in Travel is required.
• A minimum of 2 - 3 years’ experience is required in the retail industry, preferably in a similar role.
• Must have experience on the GDS, preferably Amadeus.
• Experience in Direct Sales will be an advantage.

Location

Rosebank, Johannesburg

General Details

Please note : If no response is received by 28 February, please regard your application as being unsuccessful.

Application details

Contact Name :Lana Lotter

Apply Now