Vacancies

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Rennies

Travel Manager (Permanent) Gauteng- Bedfordview -Other
Publication: 23 Mar 2015

Job Description

Productivity
• Operations/Process Management ( including Document Count Management)
 Manage document count
 Manage internal and external client processes
 Implement ,Manage and maintain technology systems and process
 Manage Quality of work and outputs
• Technology Adoption
 Apply available technology to all deliverables and outputs
• Travel and Complex Iternary
 Process Bookings and Issue Documents
 Upsell & facilitate value adding produts
• Super-user role
 Receive, investigate and resolve travel/system related queries
 Ensure all processes and procedures are adhered to
 Ensure all system related queries are actioned and completed
 Ensure that the system is accurately and correctly maintained
 Collate and check invoicing and invoicing information as well as supporting documents for accuracy and correctness in co-ordination with the EUC beta test
Retention
• Client Expereince Management
 Provide Client Services and Promote Continious Services Improvement in the
 Customised quality service for clients and client type
 Resolve Escalated Client services/Comlaints and problems
 Manage adherence to Client Policies as Contractual Supplier Agreements
• Supplier Relationship Management
 Develop, maintain and optimise supplier relationship and growth
Profitability
• Profitable Management

 Achieve budget profitability before overrides
• Revenue maximisation
 Accuracy and completeness of fees charged
 Maximum utilisation of preferred suppliers
 Accuracy and efficiency in all areas of consulting thus eliminating unnecessary financial loss
 Improve operating margin
 Manage refunds to clients
• Cost Management
 Eliminate unnecessary financial loss
 Manage own costs and time
People
• People management
 Ensuring personal and business-relevant growth per individual i.e. ensure that staff have the required skills, experience and competence to perform optimally (including technology and process skills and knowledge)
 Effectively implement and manage the performance management process
 Effectively manage leave
 Ensure effective team communication
 Assist staff in solving operational problems
 Ensure that the travel centre is resourced correctly i.e. right people in the right jobs.
 Ensure staff retention as per remuneration, recognition and rewards.
 Management of staff files.
 Effective work delegation amongst consultants.
 Provide users with on the job training (including training on new technology)
 Monitor morale and motivate staff with regards to new business developments
• Learning and Growth
 Self-development – read and research information in order to remain abreast with changes within the Travel Industry
 Manage own development through a structured PDP
 Mentor & Coach junior travel consultant
 Resource utilisation – Nationally & Globally
• Living the Brand
 Living the corporate values
 Team Player – participating in all company initiatives
 Rennies Travel code of conduct

Availability

ASAP

Salary

Market Related

Required Qualifications

• Rennies Travel products and services
• Rennies Travel policies and procedures
• HR polocies and procesdures
• Regional Booking requirements
• Advance Galileo, Logi & Finwiz
• Non-negitiable operational process
• Advance Regional , Domestic & Internalional fares
• National and International Destinations
• Business Acumen
• People Management
• HRG and global impact that HRG has on the market
• LSO’s
• Sound understaning of client sLA/travel policy and the impact on the delivery of service to the client
• Financial understanding
• 8 – 10 years’ experience in the retail travel industry
• Diploma in Travel and Tourism

Location

Bedfordview

General Details

• Customer service orientation
• Tenacity
• Detail and quality orientated
• Persuasiveness //Influencing skills
• Approachability and Diplomacy
• Professionalism
• Confidentiality and integrity
• Tolerance for Stress

Application details

Contact Name :Glynes Fester

Apply Now