Vacancies

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Travelstart

Fares Agents (Permanent) Western Cape- CBD -Retail
Publication: 04 May 2015

Job Description

Role and Responsibilities:
First point of contact with clients; Written and telephonic consultation with clients; Amending, suspending or cancelling flight bookings; Constantly maintaining a high quality and error free handling of tasks; Servicing clients via phone and email within a designated time frame; Monitoring bookings that have been placed on the amendments queue; Offering clients options to reservations (e.g. finding alternative flights/dates etc); Working with and applying airline rules on both international and domestic carriers; Updating bookings with changes after confirming with client and sending out updated information; Processing payment ; Close cooperation with suppliers in order to find best solution for clients; Maintaining good and improving existing or initiating new relationships with suppliers; Providing excellent customer service adhering to quality and quantity standards as specified by Travelstart.

Required Qualifications

Technical skill requirements:
Efficient working knowledge of Amadeus (or other GDS); Minimum two years travel industry experience (minimum one year in fares); Thorough understanding of airline rules and regulations; Good writing skills; and Good telephonic manner.

Location

CBD

General Details

Listed below are the minimum requirements with regards to personal competency requirements needed for this role:
Time management; Ability to follow set procedures; Communication skills – verbal and written; Listening skills; Being able to multitask; Diligent; Attention to detail; Accuracy; Level of urgency; Self-motivated; Proactive with a positive approach; and Honesty.

Application details

Contact Name :Zarah

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