Vacancies

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Travelstart

Ticketing Agent (Permanent) Western Cape- Cape Town CBD -Ticketing
Publication: 02 Jun 2015

Job Description

Responsibilities of Role:
  • Actioning all ticketing related queries and processes from all departments
  • Quoting and relaying all information regarding amendments and reissues.
  • Responsible for all accounting and invoicing relating to the payment of airline tickets and Travelstart products.
  • Processing of credit card and bank payments resulting in tickets being issued or reissued, in an accurate and timely manner.
  • Fraud profiling for all South African credit card payments for all online bookings and assistance where needed for other departments and markets.
  • Processing of amendments and reissues accurately and according to the IATA fare rules.
  • Processing of schedule changes in accordance with the airline regulations and directions.
  • Respond to all relevant inbound phone calls as required from customers
  • Respond to all relevant inbound SMS' and emails from customers.
  • Maintain a high quality standard set out by the quality procedure and company policy.
  • Queue management.

Salary

Market-related

Required Qualifications

Technical Skills Requirements:
  • 2 Years knowledge of Amadeus, Fares, Reissues, Date changes, Ticketing and Invoicing systems
  • Essential understanding of commission types and the correct application thereof.
  • Minimum 2 years experience in Travel
  • Flexibility
  • English Essential

Location

Cape Town CBD

General Details

Personal Competency Requirements:
  • Diligent
  • Attention to detail
  • Accuracy
  • Team player
  • Self motivated
  • Being able to multitask
  • Be proactive with a positive approach
  • Time management
  • Trustworthy

Application details

Contact Name :Zarah

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