Vacancies

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American Express Travel

Operations Manager (Permanent) Gauteng- Rivonia -Retail
Publication: 01 Jun 2015

Job Description

Responsible for managing Team Leaders within their dedicated portfolio in all aspects of the below, who in turn manage consultants ranging from Seniors to Juniors.

Dedicated towards achieving highest profitability results, 100% staff & customer satisfaction. Expected to understand and expand on current operational structures. Agree joint strategies with CGM to achieve principle accountabilities as listed below i.e. increasing revenue by growing existing client base and ensuring best practices and minimizing risks to company.

Transaction fee income

 Change fees

 Productivity stats – calculation and delegation to Team Leaders

 LCC correct sign on codes / invoicing / passive sectors overview

 ECC invoicing

 SEC report analysis and management

 Leave management and audit of the Team Leader

 Incentive calculations for the Team Leader

 Preferred partner drive - ability to change support instantly

 Income statement budget vs actual per cost centre report

 Branch expense sheet to be updated monthly and verified on income statement

 Monthly consolidation of all Team Leader and Ops manager reports for Divisional Operations manager

 Shadow fees

 Productivity stats: manpower vs revenue <55% / 3 x CTC / transaction based

 Cash sales and Pfiles per branch

 Consolidate and maintain ops files from Team Leaders

 Adhoc reports

Availability

ASAP

Salary

Neg

Required Qualifications

Matric Qualification /  Leadership Course

Minimum 3 years management experience

M

All fares courses mandatory

 Super user course mandatory

 90% on senior Technical Assessment

 HC/IR course

 MS office proficient (word/excel/power point/presentation skills)

 Advanced writing skills

 Finance for non-financial managers

inimum 7 years consulting experience

 

 

 

Location

Rivonia

Application details

Contact Name :Yolande Malebo

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