Vacancies

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Club Travel

Call Centre Agent (Permanent) Western Cape- Tygervalley -Other
Publication: 18 Jun 2015

Job Description

  • Assist clients telephonically or via email
  • Acknowledge all online queries within 1 hour
  • Ascertain client’s needs and advise suitable products and services.
  • Prepare and process quotes within the same day, alternatively make contact with the client to advise on progress of booking the same day.
  • Follow up on all quotes within 48 hours.
  • Liaise where necessary with tour operators and other key partners such as hotels and airlines regarding bookings and schedules.
  • Advise clients regarding passports, visas, foreign exchange, travel insurance, car parking, car hire, transfers, accommodation and excursions.
  • Process clients booking including pre-seating, meals and any special requirements.
  • Ensure that the client has been informed of the conditions of travel, in writing, before payment is accepted.
  • Create and update client’s booking file including client’s contact details and full details of fare quoted and services offered.
  • Inform clients of Flightsite’s Terms & Conditions as well as those of the suppliers.
  • Ensure all necessary documentation is issued within allocated time.
  • Make certain the conditions of travel are clearly stated on the itinerary.
  • Assist with changes to travel arrangements and bookings where necessary.
  • Manage and control own queues.

Required Qualifications

• Minimum 2 years leisure consulting experience

• Strong geography, destination and product knowledge

• GDS proficient (preferably on Amadeus)

• Sales focused with experience of working in a target driven environment

• Own transportation and driver's license

• Outgoing and approachable with excellent customer service skills

• Excellent verbal and written communication skills

• Passionate about travel and people

• Computer literate with MS Office

• Attention to detail

• Ability to excel under pressure

• Excellent organisational skills

• Team player

Location

Tygervalley

General Details

http://clubtravel.external.erecruit.co.za

Application details

Contact Name :Wardah Smith

Contact Phone:021-9707777

Apply Now