Vacancies

12...147148149150151152153154155...221222

American Express Travel

Intermediate Travel Consultant (Permanent) Western Cape- CapeTown -Retail
Publication: 22 Jun 2015

Job Description

The incumbent of this role must effectively action the travel booking process at all levels, resulting in an efficient, effective and cost conscious travel service delivery that differentiates Tourvest Travel Services. Ensure the ongoing of all-encompassing viability of the Tourvest Travel Services division The consultant will need to assist clients with navigational support and technical queries with reference to the online booking system
Ability to work on the Amadeus/Galileo GDS
Issue full domestic and international reservations including hotel, car, air, transfer, B&B etc
Accurately complete all reissues
Ability to complete all refunds accurately
Ensure corporate fares are utilized

  • Ensure that all fees are correctly charged at time of ticketing including invoicing and referral bookings

  • No tickets to be on the uninvoiced ticket list

  • All ECC charges invoiced out the following day

  • All vouchers correctly issued and emailed to the client and supplier

  • Cost conscious for both TTS and the clientUnderstanding and adhering to the clients’ travel policies and procedures

  • The ability to advise the solution to the problem

  • A client centric mentality, with consistent extra mile service

  • Ability to build relationships with TTS clients

  • Immediate attention to any client complaint

  • Adhere to TTS /client turnaround times

  • The ability to do the following in Travelit:

  • Load a user

  • User details -  Be able to allocate roles and cost centres and unlock the user

  • Loading VIP Travellers and Allocating the Role and comments as well as Updating

  • Allocate travel policy by user /  Send Registration mails

  • Update current cost centres with correct approval groups

  • Load approval Group and Allocate people to the group

  • Load cost centre and allocate the roles and update to the correct BU

  • Load a new  BU  /  Account Number /  credit card -  Maybe only Seniors

  • Amending Car hire rates and RAC when changed

  • Ability to handle pressure and volume

  • Offering a consistent extra mile service while adhering to the SOP and SLA

  • Overall understanding of the Travelit online system

  • Ability to build a client site in order to understand the system in its entirety

  • Driving client adoption update

  • 1/1 Client training

  • Semi-online reservations e.g. bus bookings

  • Ability to demonstrate how to make a booking and change on the system

Availability

ASAP

Salary

Neg

Required Qualifications

Matric Qualification
Travel Diploma

Minimum 4 years experience with at least 3 being in an intermediate role in a similar organisation
Beginners and intermediate fares course
Ticket reissue course
Ticketing course
Business with charm and savvy (Excl External Applicants)
Customer service course
Sound geographical knowledge
Sound visa knowledge
SAM and AGM course

Location

CapeTown

Application details

Contact Name :Nomsa Mathebula

Apply Now